Alliance Data

  www.alliancedata.com
  www.alliancedata.com
There are newer employer reviews for Alliance Data

 

Alliance deeply cares about their employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care (On the Phones) in Westerville, OH
Current Employee - Customer Care (On the Phones) in Westerville, OH

I have been working at Alliance Data full-time (less than an year)

Pros

5 in 5! Know more, sell more, care more! Benefits, salary, incentives (bonuses and gifts), supervisors/ management, and the ability to move up quick if you work hard. Work/Life balance is encouraged.

Cons

Work/ Life balance is hard to do if you work 12:30 - 9pm (what everyone starts out at in customer care) because it seems like your whole day is at work. Long days if you are on the phones. Can be difficult if you are a people pleaser and "take on other people's problems" Not everyone that calls will be happy.

Advice to ManagementAdvice

Keep it up. Great company. Getting penalized for calls going over on breaks or lunch (out of adherence) is sort of unfair but is in place because of the large amount of employees on the phones at one time.

Recommends
Positive Outlook
Approves of CEO

127 Other Employee Reviews for Alliance Data (View Most Recent)

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  1.  

    Ok place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH

    I worked at Alliance Data full-time (more than an year)

    Pros

    If you don't mind sitting all day listening to peaple scream at you over the phone, this is the job for you.

    Cons

    Training is very bad. After 3 months, there was just one other person and myself left out of a class of 15. People quit out of frustration because they are thrown out onto the floor and don't know what they're doing. The atmosphere has a high school mentality.

    Advice to ManagementAdvice

    Improve training! And please have the supervisors be more professional.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Senior Interacive Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Interactive Developer in Irving, TX
    Current Employee - Senior Interactive Developer in Irving, TX

    I have been working at Alliance Data full-time (more than 10 years)

    Pros

    Flexability to work from home when needed. Ability to take off when family crisis comes up.

    Cons

    Demand of job in comparison to home life on day to day basis.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Alliance Data

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