There are newer employer reviews for Alliance Data

Helpful (3)

Energetic,enthusiastic, and positive attitudes are promoted.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Lenexa, KS
Current Employee - Customer Service Representative in Lenexa, KS

I have been working at Alliance Data full-time (less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Great enthusiastic attitudes are highly encouraged and promoted. Monthly bonus payouts based on performance. Incentives given to all associates at times. Open to suggestions and actually implemented.

Cons

The company seems to be growing at such a fast rate that they policies and procedures are not fully addressed. This issue is causing quite a bit of inconsistency meanwhile information is not clear and/or missing for assisting customers. They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business.

Advice to Management

Deliver more consistency with policies and procedures, especially corrective actions. It seems like most people are not sure what they can be fired over and what should be a coaching. Most of it should be a coaching and/or disciplinary action before termination. Of course people of the floor is not aware of what goes behind the closed doors, but creating an atmosphere of confusion is not productive.

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  1. Helpful (1)

    Great company and good benifits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Columbus, OH
    Current Employee - Customer Service Representative in Columbus, OH

    I have been working at Alliance Data full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Always overtime available if you want to work it, never mandatory. Monthly bonuses, additional prizes and perks. Plenty of room to grow with the company.

    Cons

    With growing so fast there is miscommunication

  2. Helpful (2)

    Strange place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX

    I have been working at Alliance Data full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Salaries are fair, bonuses are almost always paid for certain business units (not Epsilon)

    Cons

    Extreme political, if you are coming from a "cut-throat" environment and think you got it, think twice. This place is my utmost Halloween nightmare - everybody is wearing the Nice mask and the Happy costume, but beneath they are monsters.

    Advice to Management

    Cut the crap. Your older generation of executives needs to retire and hopefully take their old ways with them. Your operating system (each LOB has its own administrative structure) is bound to create an unhealthy political atmosphere of pushing and throwing under the bus to have their own 15 minutes of fame.

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