Alliance Data

  www.alliancedata.com
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99 Employee Reviews (View Most Recent)

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3 people found this helpful  

Energetic,enthusiastic, and positive attitudes are promoted.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Lenexa, KS
Current Employee - Customer Service Representative in Lenexa, KS

Pros

Great enthusiastic attitudes are highly encouraged and promoted. Monthly bonus payouts based on performance. Incentives given to all associates at times. Open to suggestions and actually implemented.

Cons

The company seems to be growing at such a fast rate that they policies and procedures are not fully addressed. This issue is causing quite a bit of inconsistency meanwhile information is not clear and/or missing for assisting customers. They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business.

Advice to ManagementAdvice

Deliver more consistency with policies and procedures, especially corrective actions. It seems like most people are not sure what they can be fired over and what should be a coaching. Most of it should be a coaching and/or disciplinary action before termination. Of course people of the floor is not aware of what goes behind the closed doors, but creating an atmosphere of confusion is not productive.

Recommends
Positive Outlook
No opinion of CEO

Other reviews for Alliance Data

  1. 1 person found this helpful  

    Great company and good benifits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Columbus, OH
    Current Employee - Customer Service Representative in Columbus, OH

    Pros

    Always overtime available if you want to work it, never mandatory. Monthly bonuses, additional prizes and perks. Plenty of room to grow with the company.

    Cons

    With growing so fast there is miscommunication

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH

    Pros

    Location is In Columbus Ohio.

    Cons

    Offers advancement and works with employees

    Advice to ManagementAdvice

    To continue futher with improvement for employees.

    Recommends
    Positive Outlook
    Approves of CEO
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