Alliance Data
3.4 of 5 84 reviews
www.alliancedata.com Plano, TX 5000+ Employees

84 Employee Reviews (View Most Recent)

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3 people found this helpful  

Energetic,enthusiastic, and positive attitudes are promoted.

Customer Service Representative (Current Employee)
Lenexa, KS

I have been working at Alliance Data full-time for less than a year

ProsGreat enthusiastic attitudes are highly encouraged and promoted. Monthly bonus payouts based on performance. Incentives given to all associates at times. Open to suggestions and actually implemented.

ConsThe company seems to be growing at such a fast rate that they policies and procedures are not fully addressed. This issue is causing quite a bit of inconsistency meanwhile information is not clear and/or missing for assisting customers. They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business.

Advice to Senior ManagementDeliver more consistency with policies and procedures, especially corrective actions. It seems like most people are not sure what they can be fired over and what should be a coaching. Most of it should be a coaching and/or disciplinary action before termination. Of course people of the floor is not aware of what goes behind the closed doors, but creating an atmosphere of confusion is not productive.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Great company to work for.

Customer Service Representative (Former Employee)
Columbus, OH

I worked at Alliance Data full-time for more than 5 years


Pros: Location is In Columbus Ohio. Cons: Offers advancement and works with employees Advice to Senior Management: To continue futher with improvement for employees. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Exciting, educational, community helping experience

Customer Service Representative (Former Employee)
Columbus, OH

I worked at Alliance Data full-time for more than 3 years


Pros: The money is good, room for advancement is good, community… Cons: Must have a lot of patience, and enjoy repetativness Advice to Senior Management: have more sales options, make training classes longer, recognition of… Yes, I would recommend this company to a friend More

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​​​​Experience Something Bigger Alliance Data is an organization built on strong ideas from smart, experienced people. We foster collaboration and celebrate success. We value our associates and empower them to be… Full Overview

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