There are newer employer reviews for Alliance Data
There are newer employer reviews for Alliance Data

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Helpful (1)

Great company and good benifits

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Columbus, OH
Current Employee - Customer Service Representative in Columbus, OH
Recommends
Positive Outlook
Approves of CEO

I have been working at Alliance Data full-time (Less than a year)

Pros

Always overtime available if you want to work it, never mandatory. Monthly bonuses, additional prizes and perks. Plenty of room to grow with the company.

Cons

With growing so fast there is miscommunication

Other Employee Reviews for Alliance Data

  1. Helpful (2)

    Strange place to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Salaries are fair, bonuses are almost always paid for certain business units (not Epsilon)

    Cons

    Extreme political, if you are coming from a "cut-throat" environment and think you got it, think twice. This place is my utmost Halloween nightmare - everybody is wearing the Nice mask and the Happy costume, but beneath they are monsters.

    Advice to Management

    Cut the crap. Your older generation of executives needs to retire and hopefully take their old ways with them. Your operating system (each LOB has its own administrative structure) is bound to create an unhealthy political atmosphere of pushing and throwing under the bus to have their own 15 minutes of fame.


  2. Helpful (3)

    Energetic,enthusiastic, and positive attitudes are promoted.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lenexa, KS
    Current Employee - Customer Service Representative in Lenexa, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Great enthusiastic attitudes are highly encouraged and promoted. Monthly bonus payouts based on performance. Incentives given to all associates at times. Open to suggestions and actually implemented.

    Cons

    The company seems to be growing at such a fast rate that they policies and procedures are not fully addressed. This issue is causing quite a bit of inconsistency meanwhile information is not clear and/or missing for assisting customers. They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business.

    Advice to Management

    Deliver more consistency with policies and procedures, especially corrective actions. It seems like most people are not sure what they can be fired over and what should be a coaching. Most of it should be a coaching and/or disciplinary action before termination. Of course people of the floor is not aware of what goes behind the closed doors, but creating an atmosphere of confusion is not productive.


There are newer employer reviews for Alliance Data
There are newer employer reviews for Alliance Data

See Most Recent

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