There are newer employer reviews for Alliance Data

Helpful (1)

Decent place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Systems Administrator in Dallas, TX
Former Employee - Systems Administrator in Dallas, TX

I worked at Alliance Data

Approves of CEO
Approves of CEO

Pros

Good place to work if you're hired on directly with Alliance Data

Cons

If you've come in thru an aqcuisition or merger then beware. Internal IT and the Utilities group were the bad groups to be in. The rest of the company is a great place to work

Advice to Management

They already got rid of Utilities and internal IT... good going! you got rid of your junk :)

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  1. Bad middle and senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Analyst in Dallas, TX
    Former Employee - Business Analyst in Dallas, TX

    I worked at Alliance Data

    No opinion of CEO
    No opinion of CEO

    Pros

    Pay is decent and they do have prescribed career paths. Plus there are a lot of decent people working there.

    Cons

    Decent pay, but forget about communication from middle and upper management. They will not talk to you but will willing take credit for all your work.

    Advice to Management

    Get your heads out of the clouds and realize that it is the people who show up everyday and do their jobs that are responsible for your succes

  2. FISH Philosophy - Great in philosophy, but never implemented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Supervisor in Dallas, GA
    Former Employee - Operations Supervisor in Dallas, GA

    I worked at Alliance Data

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They were fairly flexible with time off, although there were some times I had to go fight with HR over getting employees' time off approved. Benefits were good, I did not have to worry about healthcare costs. Good e-learning system with opportunities to increase your skills.

    Cons

    When you tried to implement the parts of their "FISH" philosophy like have fun or make the customer's day, you were reprimanded for going outside of the support boundaries, off script, or playing around. It was very obvious that they did not take customer needs seriously. They were more interested in telling us various ways to tell the customers NO than to fix their issues. Hired a diverse floor staff but management, not so much.

    Advice to Management

    If you are going to implement a corporate philosophy, make sure you implement it in reality, not just writing your employees' names on fish banners and think it is a fun place to work.

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