Allscripts

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Not a good place to work. Not anymore.

Interface Analyst (Former Employee) Raleigh, NC

ProsThe benefits are really good or at least used to be. Most of the people that work there are very nice. The location used to be good until the merger when the new location became raleigh instead of cary.
They used to give movie theatre tickets for each anniversary and they used to give 50 dollar visa card for your birthday.

ConsThis company has gone from a great place to work to a totally horrible place to work. When the company was A4 health systems it was great. They would bring in food for the support team to eat. Then when we merged with allscripts all of that stopped but the company was still an ok place to work. Then the merger with misys health systems killed whatever good was left in the company. People are leaving this company left and right.There is a huge salary discrepancy here at this company that is widely talked about by management etc but nothing is done about it.The misys healthcare previous employees are paid an average of 20k more a year than the employees from legacy allscripts for doing the exact same position.Here are some examples.Interface escalation person (previous misys employee) 60k a year.Interface escalation person (previous allscripts) 45k a year.Here is another comparison.application manager from previous misys: 80k a year. application manager from previous allscripts 55k a yearThese are not made up numbers. These are actual facts from real employees working here in this company. Managers in meetings with employees from both sides have admitted the discrepancies yet nothing is ever done about it. Human resources here lied and said that they were creating salary ranges and profiles to address the salary issues and that an "adjustment" would be made. This supposed adjustment only ended up being a typical 3 to 5 percent raise.3 to 5 percent raise does not come close to adjusting a 20k a year discrepancy between employees. You basically truly have support individuals from legacy misys making more money than the legacy allscripts "managers" who manager them. Its a horribly unfair company that refuses to address this problem and this well known fact creates a huge divide within the company straight down the middle. This truly is two different companys running in the same building with two totally different mindsets. The legacy allscripts people are the hard workers who get the job done and are paid well below what they should be for it. The legacy misys employees are the majority lazy and laid back and take extended lunch breaks and get paid much higher salaries. The divide has now been created even bigger because you now are mix and matching employees from misys onto support teams for allscripts products and so then you have the misys employee making 55 to 60k and the allscripts person making 40k working on the same team doing the same job in and many instances the employee from allscripts has been an employee for a longer amount of time! You also now have outsourcing to india ramping up like its going out of style. They are undercutting our american jobs and angering off all the clients in the process. They do very poor work and can't even talk on the client on the phone. Anytime they speak with clients they anger the clients off. Allscripts doesnt care. They are wanting to save the almighty dollar so that the upper level management and all the way to the top get their big millions of dollars bonuses while the salaries of the true employees stay well below the market pay for the same positions. This is the main reason that employees are unhappy and most even right now are looking to jump ship and stop getting unfairly paid and treated by allscripts(what 2 or three things does yoru employer do well that creates producitivty) It doesn't do any. There is no leadership or at least any competent leadership in this company remaining. Its not productive. they allow smokers to stay outside half the day. its allowed because the majority of the managers smoke as well and stand right out there with the support for hours on end each day while the nonsmoker employees are left to pull the slack. This should be declared a nonsmoking company and put a stop to these "smoke" breaks that destroy productivity.

Advice to Senior Management1. All senior leadership both in the Pro PM world and the Pro EHR world must be removed and replaced with competent leaders. This goes for the manager who is the combined manager over both of these departments as well. 2. The managers for the different applications must be employees who actually worked their way up through the ranks through the support team to become manager. The new "misys" practice of putting managers in place who have no knowledge of the product is a misguided practice and one that has created this debacle. These clueless managers must be removed immediately. They are basically using the team leads under them as a crutch to hide the fact that they don't know anything. You cannot succesfully manage or talk to angry clients when you know nothing about the product you manager. And no, simply sending them to a training class for a day is not good enough. You can only learn these products by actually supporting them over time.3. The old buddy system must be totally removed which removing all of the current managers will do. This buddy system is what created all of the manager figureheads who know nothing about the products they manage. Fully capable and qualified individuals are turned down for manager jobs and instead the employees who are friends outside of work with the manager are put into positions beneath them. This is an inexcusable practice and must be stopped immediately. It is killing the company.
4. The outsourcing to india must be stopped immediately. You are pissing off all of the clients and they are leaving us left and right. Do you like calling a company for support and get an indian on the phone and can't understand them. Guess what. Neither does the dr's and nurses. Clients are leaving in droves due to this idiotic cheap way out. Allscripts is also now trying to sneakily start moving more and more of the support roles and development jobs over to india and in the process is pushing american jobs away. They don't want this to be known to the clients or the public but its happening and at a quicker pace now due the incoming merger with eclipsys. This goes all the way to the top of the company. Someone needs to take over this company and fire every last one of the managers from the very top and all the way down and fix this disaster it has become.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Crazy

    Anonymous Employee (Current Employee) Raleigh, NC

    I have been working at Allscripts


    Pros: Great employees and a good product. Cons: They have a lack of clear definition. The cutbacks… Advice to Senior Management: Take the time to appreciate your employees. No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    It has been a great growing experience

    Project Manager (Current Employee) New York, NY

    I have been working at Allscripts


    Pros: I've created great client relationships Cons: It is hard to create a balance between work and… More
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