Allstate – “Allstate is Family-friendly”

Pros

Mgmt actually cares about their employees. There is a great balance between work and home. There is a genuine feeling of caring for customers behind the scenes. That is difficult to project sometimes from an adjuster who is handling 250 people at one time.

Cons

More work than possible in 8 hours a day

Advice to Senior Management

Make decisions based on customer feedback. Our customers know. Our customers say that they want the agents more involved in the claims process, yet our new system takes the agent farther out of the process. Why is that?