Allstate

www.allstate.com
There are newer employer reviews for Allstate

 

Good people to work with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Office Manager in Redmond, WA
Current Employee - Office Manager in Redmond, WA

I have been working at Allstate full-time

Pros

Always helping people and educating them about the policies that insure them

Cons

If you work for an agency you probably will not get benefits and low pay

Advice to ManagementAdvice

Spend money on creating one main system that has a search engine that you can actually search for things in

Recommends
Positive Outlook
No opinion of CEO

1481 Other Employee Reviews for Allstate (View Most Recent)

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  1. 1 person found this helpful  

    You're not truly an independent contractor as an Agent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent in Los Angeles, CA
    Current Employee - Agent in Los Angeles, CA

    I have been working at Allstate full-time (more than 10 years)

    Pros

    As an Allstate agent you do have some flexibility with work schedule, but you are still required to be open 44 hours a week. If you hit the quotas, the pay can be good.

    Cons

    At Allstate, there is a lot of corporate politics. Book of business sales sometimes are not approved by upper management to the best or highest bidder, but to who upper management likes the best (usually a friend or family member). Also, forget about benefits. There are none. The company treats you like an employee, even though you are considered an independent contractor (no benefits, but required work hours and difficult quotas to reach). Quotas change randomly, and not reaching your numbers two years in a row can bring about termination. They seem to pull these quotas out of thin air, with no explanation. It is difficult to work for Allstate in California. They have not offered homeowners insurance here in CA for the last several years, and with the real estate market being very solid for the past few years, it is a missed opportunity as homeowners is a great lead line to get auto and life insurance. You can broker homeowners through other companies that Allstate allows, but it is a mess trying to know underwriting guidelines for several different companies, as well as trying to know the other companies' website and system. You might as well be an independent broker. Also customers come away disappointed that they are not getting an Allstate homeowners insurance quote. It's like going to a Toyota dealership and being told we don't sell Toyota products here, but here's a great Mazda for you. Also, leadership has been trying to force agents out by making quotas difficult to reach. Several offices have been forced to sell and close shop. It's definitely been a challenge working here.

    Advice to ManagementAdvice

    Agents are not the enemy. Fostering a better relationship with the agency force would help. Working towards making agencies more successful would be mutually beneficial to the company and agency force.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Allstate is a customer service oriented insurance company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Allstate

    Pros

    Thorough and ongoing training modules to boost customer service, weekly regional bonuses up motivation, internal agency customer service generally very helpful and quick problem resolution.

    Cons

    Commissions continue to be cut. Call center producers knowledge continually lacking, creating problems for local agents and retaining customers.

    Advice to ManagementAdvice

    Allstate needs to move duties required by agents internally. Agents spend so much time on retention that focus is detracted from growing the agency.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Allstate

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