Allstate

  www.allstate.com
  www.allstate.com
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Most likely is an excellent place (depends on you)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Office Clerk  in  Miami, FL
Former Employee - Office Clerk in Miami, FL

I worked at Allstate

Pros

* Amazing co-workers
* Flexible schedules
* Management always available
* Great and clean offices (except the kitchen sometimes)

Cons

* Even though the co-workers are really great, there's always some kind of tensions between some people. I must be honest, I never took any side, I just did my work.
* Most likely you have to ask for a raise even if you have performed very well (see advice to management).

Advice to ManagementAdvice

There should be more often employee evaluations to really see who's working.

Recommends

1270 Other Employee Reviews for Allstate (View Most Recent)

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  1. 1 person found this helpful  

    Glad To Be Moving On

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claims Service Adjuster  in  Columbia, SC
    Former Employee - Claims Service Adjuster in Columbia, SC

    I worked at Allstate

    Pros

    The benefits are pretty good. You receive Paid Time Off which is above average on the amount of days you are allowed upon being hired. Health Care was a lot better before the switch from the 100% option to the best option being 80% Coverage. Pension is nice and the company matches up to 5% of any investment. It only takes 4 years to be vested. Co-workers are nice (for the most part). Work-life balance is good if you have children or an emergency comes up. 401k options are nice.

    Cons

    Since the implementation of the new claims system (Next Gen), the job of an adjuster has been extremely difficult. This system was implemented in 2008 and there have been several issues with the entire system going down, including the ability to even report a claim. Constant IT issues and glitches in the system force the adjuster to search for "work-arounds" just to complete simple tasks like sending correspondence or adding a participant to a claim. In the regional office I am leaving, the upper management has completed many decisions that one would say to be "less than ethical". With a new manager without claims experience taking over the office, he has his hands full. The staffing issues have made the employees that stuck around through the closing of the office we had in Charleston, SC unbearable. The average bodily injury adjuster receives 5-6 claims per day, while the average liability adjuster receives between 9-11 per day (This includes weekends!!!). Another note about weekends is that this office has forced salary employees to come in for Saturday or Sunday duty at least once a month in addition to a regular work week. The salary employees average 48hrs per week, not including any weekend work (voluntary or not). The company recently (2009) LOWERED it's starting salary for adjusters to below the 50th percentile, which completely blows my mind, considering the company wasn't that far from being at the 50th percentile to begin with.

    When I started a few years ago, the office was a completely different place to work. Morale was higher and one had the sense that there was opportunity to advance a career and enjoy life. Within the past 2 years things have changed and you would be hard to find a claims office within the US as disgruntled as your local Allstate claims office.

    Advice to ManagementAdvice

    Upper Management: Properly staff your claims offices to prevent the outrageous turnover you are currently seeing. Offer opportunities to your frontline employees and hire competent lower-level management to lead new employees in the right direction and provide support for questions.

    Office Management: Focus on employee morale and address potential talent by placing them in a position to succeed as opposed to the current model for recognition. Keep in mind that you are in your position to make your employees successful, not the other way around.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Allstate Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Allstate

    Pros

    Respect from upper management and managers was very good. Continuous Education was excellent at Allstate tools given to be your best. Pay was good and benefits excellent.

    Cons

    Because this is a call center vacations and time off need to be carefully planned ahead of time.

    Advice to ManagementAdvice

    Best Management team I have worked with

    Recommends
    No opinion of CEO
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