Alorica

  www.alorica.com
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331 Employee Reviews (View Most Recent)

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Alorica has provided me an opportunity to learn and grow in my position.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Team Manager  in  Chino, CA
Current Employee - Team Manager in Chino, CA

Pros

Team "family-like" environment
Developmental Opportunities
Career Advancement
Strong, Secure Company that is growing!
International eperience.

Cons

Hard work (but rewarding)
Constant pressure of clients
Perfoming to your highest level every day!
So every-changing and fast-paced

Advice to ManagementAdvice

Keep continuing to provide opportunities for employees' to grow, learn and develop. Keep employees in the loop as to how the company is performing and our ultimate goals.

Recommends
Approves of CEO

Other reviews for Alorica

  1. 1 person found this helpful  

    At least its a full time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    Pros

    The main benefit is you get 40 hours easily.

    Cons

    Start off at 9 a hour in training, then 10 an hour after training. Terrible benefits plan, low job security as it is a contractor, and compared to other call centers the pay is terrible yet the work at Alorica (verizon for me) is harder than most other call centers out there. For example I do the same exact work as the actual Verizon call center employees, yet I get paid 10 an hour with almost no benefits while they are getting like 17-18 an hour, union job, with full benefits.

    Advice to ManagementAdvice

    Stop lying

    No opinion of CEO
  2. 1 person found this helpful  

    Inconsistant and underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Clovis, CA
    Former Employee - Customer Service Representative in Clovis, CA

    Pros

    Hiring in a very high unemployment area. Slightly above min wage, hey, your not flippin burgers!

    Cons

    Inconsistancy of management, inconsistant appreciation, poor wages for performance, little to no chance for raise.

    Advice to ManagementAdvice

    If you want people to stay, let them know you appreciate what they do. Teach your team leads to follow the same rules and do not change policy on a whim without informing employees. Speak to employees like you would want to be spoken to. Management needs to work on their positioning skills for better outcome from employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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