There are newer employer reviews for Alorica

 

Great experience for those who are motivated.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Longwood, FL
Current Employee - Customer Service Representative in Longwood, FL

I have been working at Alorica full-time for more than a year

Pros

Good incentives, great training program

Cons

pay decreased during my tenure due to clients request for my specific client.

Advice to ManagementAdvice

Good job!

Recommends
Positive Outlook
Approves of CEO

349 Other Employee Reviews for Alorica (View Most Recent)

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  1. 2 people found this helpful  

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Terre Haute, IN
    Current Employee - Customer Service Representative in Terre Haute, IN

    I have been working at Alorica

    Pros

    Get experience talking with people
    Comfortable work environment
    Mini-celebrations
    decent pay
    Training is fun, if you have the right trainer.

    Cons

    ridiculous standards. You have to ignore what the customer wants and do only what they say or else your statistics will reflect poorly on you.

    must fully notate. I know this isn't really a con, but i was written up once for a supervisor's actions and was only saved because i fully notated the account. Don't skimp out, notate the account.

    If you cannot take people yelling at you then this is not the job for you. I personally see an angry customer as time to completely notate the account and research what can be done to help them. As long as you have done your best there is no reason to take things personally.

    You learn about big events from the customers. When data goes down in a big city, you find out from angry customers before Alorica. This can be a bit intimidation for a lot of people.

    Once you hit the floor things are a lot more intimidating then in training. When i recommend this job to people, i tell them to stick with it though training and find somewhere else to work. No offense Alorica, but it takes a special kind of person to work in a call center.

    Advice to ManagementAdvice

    Relax on keeping up the standards. There are natural limitations to how fast people can get a call done as well as getting the problem resolved. The extent that you are stressing statistics encourages people to cheat to get their numbers high.

    Doesn't Recommend
    No opinion of CEO
  2.  

    I met a lot of truly wonderful people working there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support  in  Tulsa, OK
    Former Employee - Tech Support in Tulsa, OK

    I worked at Alorica full-time for less than a year

    Pros

    good people, interesting to do tech support for Sprint

    Cons

    low pay, poor insurance and benefits

    Advice to ManagementAdvice

    Get the compensation up to the norm in Tulsa!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Alorica

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