There are newer employer reviews for Alorica

Great experience for those who are motivated.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Longwood, FL
Current Employee - Customer Service Representative in Longwood, FL

I have been working at Alorica full-time (more than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Good incentives, great training program

Cons

pay decreased during my tenure due to clients request for my specific client.

Advice to Management

Good job!

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (1)

    Thee Absolute Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA

    I have been working at Alorica full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It's easy to get hired.

    Cons

    This company is very unorganized. The managers or supervisors never know what is going on at any given time. Employees are treated unjustifiably. They expect you to work long hours with little breaks. You're constantly being monitored. Vacation Time or Unpaid Days off are non-existent. For your health, stay far away from this place.

  2. Helpful (2)

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Terre Haute, IN
    Current Employee - Customer Service Representative in Terre Haute, IN

    I have been working at Alorica

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Get experience talking with people
    Comfortable work environment
    Mini-celebrations
    decent pay
    Training is fun, if you have the right trainer.

    Cons

    ridiculous standards. You have to ignore what the customer wants and do only what they say or else your statistics will reflect poorly on you.

    must fully notate. I know this isn't really a con, but i was written up once for a supervisor's actions and was only saved because i fully notated the account. Don't skimp out, notate the account.

    If you cannot take people yelling at you then this is not the job for you. I personally see an angry customer as time to completely notate the account and research what can be done to help them. As long as you have done your best there is no reason to take things personally.

    You learn about big events from the customers. When data goes down in a big city, you find out from angry customers before Alorica. This can be a bit intimidation for a lot of people.

    Once you hit the floor things are a lot more intimidating then in training. When i recommend this job to people, i tell them to stick with it though training and find somewhere else to work. No offense Alorica, but it takes a special kind of person to work in a call center.

    Advice to Management

    Relax on keeping up the standards. There are natural limitations to how fast people can get a call done as well as getting the problem resolved. The extent that you are stressing statistics encourages people to cheat to get their numbers high.

There are newer employer reviews for Alorica

Work at Alorica? Share Your Experiences

Alorica

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.