There are newer employer reviews for Alorica
There are newer employer reviews for Alorica

See Most Recent

Helpful (1)

It was an okay company.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Miami, FL
Former Employee - Customer Service Representative in Miami, FL

I worked at Alorica full-time (Less than a year)

Negative Outlook
No opinion of CEO
Negative Outlook
No opinion of CEO

Pros

There are incentives here and there but nothing to get excited over.

Cons

The management team have no knowledge of the product itself. According to them they only focus on scheduling you for work , making sure your clocked in and out correctly, and making sure their team of their customer service agents numbers are high in terms of survey scores and issue resolutions percentage. It's also been known as a recycling center and are quick to fire people at times.

Advice to Management

Stop recycling your workers who are trying very hard to meet your so called accommodations each and everyday. If it's a problem, train your employees better and give them more time.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Inbound sales agent for DirecTv

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Miami, FL
    Current Employee - Inbound Sales Representative in Miami, FL

    I have been working at Alorica full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I am grateful that I have a job

    Cons

    Way too little pay for back breaking work day after day

    Advice to Management

    None


  2. Helpful (1)

    With basic keyboarding and good customer skill - easily employed.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Kennesaw, GA
    Current Employee - Call Center in Kennesaw, GA

    I have been working at Alorica full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    $1.25 over min. wage. Work inside. Easy work. Good for extra income or temporary work.

    Cons

    $9.00 an hour does NOT change. Kennesaw, GA location has decent management. Very strict (as to be expected in a call center environment) with regards to breaks and lunches. Don't be late! Remember, jobs are temporary in nature, although if your a reasonable employee there is opportunity for permanent placement.

    Advice to Management

    Supervisors need more interpersonal skills/training.


There are newer employer reviews for Alorica
There are newer employer reviews for Alorica

See Most Recent

Work at Alorica? Share Your Experiences

Alorica

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.