There are newer employer reviews for Alorica

 

Ok place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Agent in Terre Haute, IN
Current Employee - Agent in Terre Haute, IN

I have been working at Alorica full-time (less than an year)

Pros

The work was not difficult at all. Consistent hours. plenty of overtime opportunities

Cons

They take "continuous improvement" to mean "consistent nagging." After getting over 97% positive customer reviews, several 100% quality scores, and perfect attendance, I was still being coached and told to knock X amount of seconds of my time on the call and other metrics. You are a number here. Take that or leave it. For me, I needed the opportunity to succeed and no matter how good I did I still felt like it wasn't appreciated.

Advice to ManagementAdvice

I think management does as good as they can because of what comes down from the top. They try to be personable and take an interest in you, but with such a high turnover and the focus on metrics, you are only their favorite if you produce good numbers.

Doesn't Recommend
Positive Outlook
Approves of CEO

366 Other Employee Reviews for Alorica (View Most Recent)

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  1.  

    Worst Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RST in Palatka, FL
    Current Employee - RST in Palatka, FL

    I have been working at Alorica part-time (less than an year)

    Pros

    Full or Part time; Lenient with tattoos and piercings

    Cons

    They do not care about their employees. Scheduling is Always messed up, you go months of time without your one on one sessions and with everything being based off of your stats, these are very important.

    Advice to ManagementAdvice

    Send undercover corporate in to act as a representative for awhile and see how it is.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Relvoving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Tulsa, OK
    Former Employee - Technical Support Agent in Tulsa, OK

    I worked at Alorica full-time (more than an year)

    Pros

    Potential bonus at the end of every month

    Cons

    everything else about the company

    Advice to ManagementAdvice

    Fire everybody and start over

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for Alorica

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