There are newer employer reviews for Alta Resources

 

Great place to work...however low wages

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Representative in Neenah, WI
Current Employee - Customer Care Representative in Neenah, WI

I have been working at Alta Resources full-time (more than 3 years)

Pros

The place is filled with opportunity and great fun people. There are many different teams at ALTA and many of them are constantly hiring. The supervisors - Program Directors- are friendly and helpful and help bridge the gap between client and Alta employee. Alta has an in house training for all programs and a great sales tool they teach all sales people.

Cons

The wages here are below subpar. This is a customer service place of employment. Sometimes they are inbound calls and some positions are outbound calls. However there are some positions at ALTA that require a higher level of skill and knowledge and they still pay the same amount as those in a care position. ALTA does have many Sales positions available as well. However these positions do not pay well and many times the incentives do not make up for the amount of effort required to meet metrics. All of the Account Manager positions require a Bachelors degree and even though someone may have the skills and knowledge to do the job. If you don't have the bachelors degree you will not even get an interview.

Advice to ManagementAdvice

The exponential growth hurts the many dedicated employees you have. I understand that growth should mean better opportunities. But growth at ALTA really means lower margins and therefore obscene cost of living expense raises. The company would grow either way and would maintain a dedicated workforce if you invest in the people that want to be there.

Recommends
Positive Outlook

49 Other Employee Reviews for Alta Resources (View Most Recent)

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  1.  

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Neenah, WI
    Former Employee - Anonymous Employee in Neenah, WI

    I worked at Alta Resources full-time

    Pros

    The people that you work with can be great

    Cons

    Low pay. The company is a revolving door for people to gain experience and leave for better pay/opportunity.

    Advice to ManagementAdvice

    Look to develop your leaders better.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Better than some customer service "farms." Co-workers were great. Management mistrustful & dis honest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Neenah, WI
    Former Employee - Customer Care Representative in Neenah, WI

    I worked at Alta Resources full-time (less than an year)

    Pros

    Good training. Great co-workers. Good lunchroom. Building clean and bright. Welcomed positive feedback

    Cons

    Management disingenuous and mistrustful. More talk than action. Hire and fire the norm. Pay increases rare unless you advance. If you don't have a desire to advance you won't last. "Advanced" people arrogant and stand-offish. "Groupthink" the norm. Management can treat workers like grade-schoolers. Everything except taking calls on your time. Benes are minimal.

    Advice to ManagementAdvice

    Read pros and cons.

There are newer employer reviews for Alta Resources

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