There are newer employer reviews for Alta Resources
There are newer employer reviews for Alta Resources

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Okay, but unstable job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Representative in Brea, CA
Former Employee - Customer Care Representative in Brea, CA

I worked at Alta Resources full-time (More than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Its not a very hard job and the incoming call were not alot. Great for a student or someone thats out of highschool and wants to make a little extra on the side.

Cons

This company shows favoritism and it's very unstable due to it being a third party company so other bigger company's hire Alta to help with incoming or outgoing customer service jobs. So at any-giving time if metrics are not high the company can pull contract with Alta and you will be laid off.

Advice to Management

They are very strict with attendence and job is ran by a point system

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  1. Seasonal Healthcare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Care Representative in Neenah, WI
    Former Contractor - Customer Care Representative in Neenah, WI

    I worked at Alta Resources as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Professional and dedicated Leaders that were very approachable; and very patient!

    Cons

    Limited compensation for the seasonal assignment.

    Advice to Management

    Don't assume and be straight up with reps about what client is after.


  2. Helpful (1)

    You don't want to work here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Neenah, WI
    Former Employee - Customer Service Representative in Neenah, WI

    I worked at Alta Resources full-time (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    This company does a great dog and pony show for orientation. You actually think you are starting to work for a company who understands employees are human beings. The reality is they treat you like you are a 3 year old, micro-manage you to death, constantly tell you how badly you are doing on the job. No praise ever given.

    Cons

    Computer system was always a problem. People couldn't sign in to certain programs they needed to do their jobs. Training was provided but not complete. Trainers were not trained to be trainers, they would talk very softly and move way to fast to really explain the job. Did not train in one very important aspect of job. People who were only on the job 2 months were mentoring new employees. Parking was a challenge. Employees had to park 4-6 blocks away and pay to park. Cafeteria was provided but employees did not know if certain allergens were in the food making it impossible for some people to eat the food. Managers never praised employees but always reminded them of everything they did wrong.

    Advice to Management

    Hire actual trainers or train team leads to be trainers. Provide a space, separate from other employees for training. Relax time sheet regulations. Understand people sometimes need to use the restroom during work time and can't always wait for breaks. Allow a grace period of up to 5 minutes for punching in to start the shift. Even if an employee gives themselves the time needed to walk in from their car, sometimes the traffic makes it impossible to cross the street. Understand most employees are adults and take their job seriously. If they punch in late they will make up the time. Do not micro-manage employees.


There are newer employer reviews for Alta Resources
There are newer employer reviews for Alta Resources

See Most Recent

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