Alta Resources

www.altaresources.com
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There are newer employer reviews for Alta Resources

 

Good Company, hate the customers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Representative in Neenah, WI
Current Employee - Customer Care Representative in Neenah, WI

I have been working at Alta Resources full-time (more than a year)

Pros

Every dept has free perks which is awesome. The company involvement in the community is great, they have a lot of fundraising raffle events that have good prizes. Donut day once a month is always yummy.

Cons

Being yelledat, screamed at, sworn at and personally attacked everyday is not what I expected when taking the job. If you are a sensitive person DO NOT take a customer care rep job. The co-workers are great, but the customers I deal with on a daily basis are horrible, evil people. I don't see a high rate of internal advancement. It seems kind of hard to advance through the company. Very high turnover rate, not a lot of people stay longer than a couple of years.

Advice to ManagementAdvice

They should really look into options on way to protect their employees from verbal harassment from customers. No one should be threatened, personally attacked or sworn at and can't do anything about it. Also, I think internal advancement should be higher, instead of hiring from the streets.

Recommends
Positive Outlook
No opinion of CEO

60 Other Employee Reviews for Alta Resources (View Most Recent)

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  1.  

    Okay, but unstable job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Brea, CA
    Former Employee - Customer Care Representative in Brea, CA

    I worked at Alta Resources full-time (more than a year)

    Pros

    Its not a very hard job and the incoming call were not alot. Great for a student or someone thats out of highschool and wants to make a little extra on the side.

    Cons

    This company shows favoritism and it's very unstable due to it being a third party company so other bigger company's hire Alta to help with incoming or outgoing customer service jobs. So at any-giving time if metrics are not high the company can pull contract with Alta and you will be laid off.

    Advice to ManagementAdvice

    They are very strict with attendence and job is ran by a point system

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Seasonal Healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Care Representative in Neenah, WI
    Former Contractor - Customer Care Representative in Neenah, WI

    I worked at Alta Resources as a contractor (less than a year)

    Pros

    Professional and dedicated Leaders that were very approachable; and very patient!

    Cons

    Limited compensation for the seasonal assignment.

    Advice to ManagementAdvice

    Don't assume and be straight up with reps about what client is after.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Alta Resources

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