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Helpful (2)

Was better before all the changes

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative III in Grand Forks, ND
Current Employee - Customer Service Representative III in Grand Forks, ND

I have been working at Amazon.com full-time (More than 5 years)

Pros

Friendly coworkers and relaxed environment. Pay and benefits are great, hard to find another job that meets what they offer in this area. Work from Home opportunities

Cons

*Training needs to be changed. When I first started training was in depth and I hit the floor knowing what I was doing. With the past few positions I've taken, training has been minimal and I feel completely unprepared for the job at hand.

* Work from home staff gets forgotten and left out of on site functions.

* Monthly internet allowance of $25 doesn't cover half of my internet or phone bill.

* Leadership needs to be available more often and monitor the team members available time

* Huge amount of favoritism

* Under appreciated

* Company is micro-managed and has grown a lot faster than it seems can be handled at times

Advice to Management

Pay attention to your team. Make sure people are in avail when they should be and treat everyone on the team fairly. Don't offer special treatment to people or single out others just because you're buddies with them. This leaves workers on the phones short handed and feeling angry towards their leadership. Offer more to Work From Home. This is a large part of your company in Grand Forks, make sure we feel appreciated.

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  1. Helpful (2)

    Not as much opportunity for SDETs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer In Test in Seattle, WA
    Current Employee - Software Development Engineer In Test in Seattle, WA

    I have been working at Amazon.com full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    * Exciting projects that have high visibility and use
    * Customer-centric focus
    * Lots of good software engineer tools and frameworks in place

    Cons

    * Not a whole lot of opportunity for SDET or test career. Sure, there are pockets of them, but I wouldn't count on Amazon as a long term place for a test career. Not uncommon to see the senior test folks eventually leave due to lack of promotion process for them.
    * Heavy emphasis on on-call activities with less emphasis on building quality in from the beginning.
    * Fairly young engineering management

    Advice to Management

    If you want to attract and KEEP test professionals, hire more test managers and some test VP or Directors to help keep the culture alive.


  2. Great for people without college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Phoenix, AZ
    Former Employee - Warehouse Associate in Phoenix, AZ

    I worked at Amazon.com full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    3 days off per week

    Cons

    Communication very poor
    very young managers
    do not promote from within as much as they could
    Feel like cattle being herded
    Some managers treat hourly workers like children and with disrespect
    I am a college graduate and tried move up but their communication and interview processes were so poorly run that I left and much happier at company where I am respected and valued

    Advice to Management

    The training is a joke
    Managers need more mentoring (young and old) not just those right out of collegE
    Procedural changes n red to be better communicated


There are newer employer reviews for Amazon.com
There are newer employer reviews for Amazon.com

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