Amazon.com

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  www.amazon.com
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2 people found this helpful  

Hit or Miss

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - CSA III in Seattle, WA
Current Employee - CSA III in Seattle, WA

I have been working at Amazon.com full-time (more than an year)

Pros

Amazon has great core values and strives to constantly innovate. They aren't satisfied with the status quo. They make moves that others won't and they continue to get better. I *like* the company and want to stay here but due to the con's, it's challenging to do so without having lobotomy.

Cons

Working in customer support is really challenging. What makes Amazon great as a customer is what makes working as a CSA painful. Amazon has created horrible entitled customers and gives in them constantly. There is no room to move in the VCC division (work at home). If a position opens up, 3/4 of your CS team are applying for it along with the dozens of other CS teams not to mention other Amazon employees and outside. They don't pay well (though benefits are good). A lot of what they espouse for their values don't seem to apply in the VCC team. It's almost a separate company.

Advice to ManagementAdvice

Pay attention to this VCC team. The people YOU are choosing, are killing it. You may hideously bad decisions for leadership, knock down the good people, and coddle the drones who do nothing but give out concessions to keep their metrics good. Practice what you preach. If you really do believe the tenets, let it come to play in advancement and promotion---not just show up on paper.

Recommends
Positive Outlook
No opinion of CEO

3841 Other Employee Reviews for Amazon.com (View Most Recent)

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  1. 1 person found this helpful  

    Amazon WAH Customer Service Agent

    Former Employee - WAH Customer Service Representative
    Former Employee - WAH Customer Service Representative

    I worked at Amazon.com full-time (less than an year)

    Pros

    Working from home. Equipment provided. Decent pay.

    Cons

    Management hard to reach at times. Very impersonal, having to give everything under the sun to everyone who called to complain.

    Advice to ManagementAdvice

    Be more available to your employees and don't push everything off onto your leads.

  2. 1 person found this helpful  

    Very challenging, some favoritism but great learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Seattle, WA
    Current Employee - Financial Analyst in Seattle, WA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    - Colleagues - most are very smart and extremely driven
    - type of work - new grads can be put on big projects very quickly
    - competitive base salary
    - metrics driven - I've seen Senior financial analysts successfully contest comments from directors using metrics

    Cons

    - no surprise, long hours
    - very "pressure cooker" type of environment, can get tiring very quickly
    - colleagues are not always the friendliest
    - benefits compared to other tech companies is sub par

    Advice to ManagementAdvice

    Improve work/life balance and benefits - long hours with low benefits is never a good formula

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Amazon.com

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