Amazon.com

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1 person found this helpful  

Heavy work load

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Amazon.com full-time (more than an year)

Pros

Responsibility is shared out and taken seriously, as a customer service agent you are empowered to take care of the customer

Cons

Long work hours are the norm, be prepared to separate your personal self from the customer's perception of you as verbal abuse does occur but is not common.

Recommends
Positive Outlook
Approves of CEO

3931 Other Employee Reviews for Amazon.com (View Most Recent)

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  1. 1 person found this helpful  

    @Amazon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer II in Seattle, WA
    Current Employee - Software Development Engineer II in Seattle, WA

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    There are large scale computer science problems to solve and lots of intelligent people to solve them with.

    Cons

    The ship it now and fix it later culture doesn't help the on call burden.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 10 people found this helpful  

    The fulfillment of the dreams of a madman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Challenge and career opportunity. If you need a harder challenge, they will give you one. The company moves fast and is very innovative. They know what it means to be creative. There is always room for people to learn and grow. Amazon is a career accelerator. It is a trial by fire, but you will come away being a far better employable individual than you were before you set foot in the door.

    Management is generally pretty good -- on an individual level at least.

    The company is also insane as a whole. They make very strange trade-offs, which somehow end up working out for them (as noted with the market valuation of the company).

    The people you work with are competent. Amazon has a very high interview bar, and it shows. You can trust that the person you're working with will do their job to the best of their ability, and they will challenge you in return. You gotta make sure you're up-to-date and on your toes, because anything that might be incorrect that you say or do will get challenged and brought to light.

    Cons

    Amazon.com, LLC treats its employees probably the worst of any "top-tier" tech company. The number of truly useful benefits they have is small. Their claim that the cash you're making makes up for the lack of benefits is incorrect -- other companies are now paying more with better benefits.

    You feel like the company doesn't care about you or your job. The attrition rate is so high that most teams lose about 50% of their talent every 2 years, so there's a lot of technical debt, and you risk finding yourself on a team whose only job is to clean up legacy code that nobody has touched since 2005 -- you don't get promoted that way, but someone has to do it.

    The company wants to put all its engineers on-call. If you're not on-call, you're working to become on-call. There is little-to-no ops layer, such that they restrict when you can take vacation during the Christmas holiday. They will page you whenever they decide they need you, including if you're on vacation.

    The likelihood that you'll get fed up with the company and decide to rage-quit after ~2 years is very high, don't plan on being at the company longer than that.

    If you're a pregnant mother or expect to become a mother -- forget it, don't even consider this company. They demand too much of your time, and they will make you feel like you have to choose between your job and your baby.

    Check the list of "top tech companies to work for" anytime from the beginning of time until now, you'll find that Amazon is rarely if never on that list, and there is a reason for it.

    Advice to ManagementAdvice

    There is a lot in the Amazon "corporate DNA" that needs to go. 'Nix the door desks, make parking free -- you own the buildings. Re-evaluate the way you treat your employees and do something to stem the tide of horrid attrition that is causing you to burn out bright stars and causing your technical debt to jump through the roof. By making a few simple investments in your employees and their quality of life, by showing them you actually care by your actions instead of your words -- you'll turn Amazon.com, LLC into a force more fearsome than Google or anything that has been seen before. If you don't, know that Amazon will eventually pay for its sins in the realm of public opinion, it is only a matter of time.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Amazon.com

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