American Airlines

www.aa.com
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CSM-Customer Service Manager....what a joke

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - CSM Domestic Airport Services-Ramp-P/S in Miami, FL
Former Employee - CSM Domestic Airport Services-Ramp-P/S in Miami, FL

I worked at American Airlines full-time (more than 5 years)

Pros

get to fly "standby" for a small price
good medical insurance from date of hire
job title sounds important

Cons

glorified "baby sitter" especially in Union controlled cities
no respect for CSM managers..they last only a few years due to burnout or transfer out and the employees that you "manage" know this so they get away with EVERYTHING...its out of control.
even as AA is a shrinking/sinking ship...your input and suggestions go nowhere!!!
you are there to "write up" employees that WILL get there jobs back!!!...a waste of time...
no advancement from this "frontline" position.
long hours especially on weather nights..NO OVERTIME PAY
unskilled Union employees make more than the CSM Manager!!

Advice to ManagementAdvice

the AA upper managers, Station Managers, VP's, Regional people all take care of each other..Level 4's become Level 5's...its all a circus they move around, they take care of each other and are NEVER open to any suggestions or innovative ideas for fear or their own jobs...

Doesn't Recommend
Negative Outlook
No opinion of CEO

735 Other Employee Reviews for American Airlines (View Most Recent)

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  1. 2 people found this helpful  

    Horrific

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot in Dallas, TX
    Current Employee - Pilot in Dallas, TX

    I have been working at American Airlines full-time (more than 5 years)

    Pros

    Get to fly planes and travel.

    Cons

    Always away from family, they force you to work on your days off, crappy pay, almost all the captains you fly with initially are old, crusty, and horrible to fly with.

    Advice to ManagementAdvice

    Care about your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    We're in bankruptcy now so there is a lot of uncertainty among employees across the board

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL

    I have been working at American Airlines part-time (more than 10 years)

    Pros

    I love the people I work with. They is a variety, you never work with the same person/people twice in a row unless you want to. It can be a very fun job, going all over the place in the world.

    Cons

    Long hours, many nights in hotel rooms, and some obnoxious passengers.

    Advice to ManagementAdvice

    Why can we all share the sacrifice? Stop trying to make millions even during the bankruptcy. The gap between the top executive and lay employees is unbelievably enormous and it is only getting bigger.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for American Airlines

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