655 Employee Reviews (View Most Recent)

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1 person found this helpful  

Overwhelmed by competitive and social forces since 911

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Reservations Agent  in  DFW, TX
Current Employee - Reservations Agent in DFW, TX

I have been working at American Airlines full-time for more than 10 years

Pros

Offers a service that will continue to be in high demand into the future, travel benefits a nice perk.
Good medical benefits.

Cons

Too much competition in the industry, low growth potential and career potential.
Discouraging to go from industry leader to bankruptcy in just over a decade.
Bad employee / management relations.
Modest pay for all except top executives and pilots.

Advice to ManagementAdvice

Improving morale of employees and good relations with the traveling public is a must.
The business model is broken, must offer better travel experience while cutting costs and improving revenue.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for American Airlines

  1. 1 person found this helpful  

    Not Proud to be AA employee anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Fort Worth, TX
    Current Employee - Senior Analyst in Fort Worth, TX

    I have been working at American Airlines full-time for more than 10 years

    Pros

    I can't think of any Pro's now, other than the travel benefits.

    Cons

    Poor management with the 'good ol' boy' system in place. Terrible moral due to the bankrupcy, no salary increases for lower management (level 1-4) in two years, no job security, reluctant to provide communication on bankrupcy issues. Basic benefits slashed. Vacations and holidays reduced. Only advancements is all who you know.

    Advice to ManagementAdvice

    Bring the non-union salaries up to par and share information about bankrupcy, mergers and contracts before releasing to the media.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Misleading Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airline Customer Service Agent  in  Fort Myers, FL
    Former Employee - Airline Customer Service Agent in Fort Myers, FL

    I worked at American Airlines as an intern for less than a year

    Pros

    Great customer relations experience, amazing internship coordinator, very good training and flight benefits

    Cons

    Wasn't trained in many areas like promised and was forced to quit at "end of internship." In the interview I was told that I wouldn't be put into the bid system like all of the other employees due to the fact that I was still in school. I was put into the system anyways and I was at the bottom of the list since I was the most recent hire. I ended up with hours that didn't work out with my class schedule so I had to pick school over the company. Management did not care at all.

    Doesn't Recommend
    No opinion of CEO
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