655 Employee Reviews (View Most Recent)

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Bureaucracy and incompetence spoil an otherwise great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Object Oriented Programmer/Analyst  in  Fort Worth, TX
Current Employee - Object Oriented Programmer/Analyst in Fort Worth, TX

I have been working at American Airlines full-time for more than 3 years

Pros

Fantastic travel benefits, even for less-senior employees
Some really great people.
Company has fine ethics, diversity.
Company tried, in the past, to limit outsourcing and protect United States jobs. With restructuring/bankruptcy this is no longer possible, but was a valiant/ethical effort.
IT Area, particularly AA.com is improving.

Cons

Some middle management sticking their noses into technical details they don't understand.
"Agile" project management philosophy is good, but is overly complicated and customized. Applied in a non-standard way in each department.
Lots of legacy, nasty software (SABRE/FOS)

Advice to ManagementAdvice

Fix hiring standards
Reduce project funding model complexity further
Reduce "agile" complexity to get it to work

Recommends
Positive Outlook
Disapproves of CEO

Other Reviews for American Airlines

  1.  

    Low pay, Low work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategy Analyst  in  Dallas, TX
    Former Employee - Strategy Analyst in Dallas, TX

    I worked at American Airlines full-time for more than a year

    Pros

    Flight Benefits are great
    Interesting work
    Access to senior management
    Lengthy training when joining
    Great variety of projects - getting involved with hiring and decisions on where to fly early on
    Dallas is central so flying anywhere in the country is possible in a weekend

    Cons

    Pay is low coming in and stays low through promotions with no yearly increases
    Work-life balance varies enormously from team to team
    HR is outsourced to the Philippines so your manager is your sole point of contact

    Advice to ManagementAdvice

    The culture is a bit dated, create a more fun environment and you'll get more out of your people.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Fabulous to work for a company that is going to keep growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX

    I have been working at American Airlines full-time for less than a year

    Pros

    Opportunities will always present themselves for people looking to excel. New experiences come every day. The pay is good in comparison to most companies.

    Cons

    Unpredictable hours can be tiring. If you have a family be sure it is what you want. It can get stressful. Sometimes dealing with unhappy customers will have you doubtful.

    Recommends
    Positive Outlook
    Approves of CEO
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