There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

See Most Recent

good place to work with lots of challenges

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Contractor - Product Owner
Current Contractor - Product Owner

I have been working at American Airlines as a contractor (More than 3 years)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

always lots of work to do

Cons

management style across departments varies greatly so you better hope you get a good manager

Advice to Management

be more customer focused and less about the dollars and cents.

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  1. Domestic sales- Worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Domestic Sales in Fort Worth, TX
    Former Employee - Domestic Sales in Fort Worth, TX

    I worked at American Airlines full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flight benefits rock
    work from home

    Cons

    Management's main focus is to reduce your average call time. Regardless of the situation on the phone, whatever weather event is going on, or how much help the customer needs, they want you to get off the phone as soon as possible. I had the highest numbers on my team in terms of revenue/call and partner solicitations and my manager would ride me on my average call time being a few seconds longer than normal.

    Advice to Management

    Place a priority on you workers

  2. American Airlines a company in the process of re-inventing itself. Merger with US Air may prove to benefit all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at American Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This Company has been a great place for advancement and opportunity.

    Cons

    Cut backs in early 2000's and Bankruptcy the past two years has affected morale.

    Advice to Management

    Honest and well rounded reviews. Hiring and promoting should be supported by impartial oversight. Often the buddy system is used.

There are newer employer reviews for American Airlines
There are newer employer reviews for American Airlines

See Most Recent

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