American Airlines

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621 Employee Reviews (View Most Recent)

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Great Place to Work but Definite Draw-Backs

Reservation Representative (Former Employee) Cary, NC

ProsThe Flight Benefits, Great Customer Service Skills, The Job Makes You Think On a Day to Day Basis, Management at the Immediate Level Seems to Care about Employees

ConsThe Hours, Working in a Seniority System, Knowing that No Matter How Hard I Worked and How Good at my Job I was that a Less Competent Person with More Seniority Would Get the Promotion or the Job Would be Filled Based on Quotas for Diversity

Advice to Senior ManagementComplexity Pay would have been a fantastic motivator to move up in reservations as well as being appreciated and considered for jobs based on performance rather than seniority.

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Great job, but management attitudes need a re-vamp!

    Flight Attendant (Current Employee) New York, NY

    I have been working at American Airlines


    Pros: Great flexibility with your schedule. Great way to meet people… Cons: Senior management continues to line their pockets while the work force continues to sacrifice. Still… Advice to Senior Management: Quit taking bonuses! If you expect your front line… Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Great people, poor leadership

    Pilot - First Officer (Current Employee) Dallas, TX

    I have been working at American Airlines


    Pros: The people you work with are great. Flight Crews have exceptional experience… Cons: Management is incompetent and makes wreckless decisions that have a huge impact on the employees… Advice to Senior Management: Leave More
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