There are newer employer reviews for American Airlines

1 person found this helpful  

Good ol' boys club

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at American Airlines full-time

Pros

Legacy carrier = first class. Good flight benefits if you know how to roll the dice with non-reving. Just don't even think about missing work because you couldn't catch a flight home. Decent health insurance.

Cons

You'll stay in lower/ middle management unless you know someone 'up top.' Because of this there will be a lot of disgruntled worker bee drones just showing up to maintain a pay check. No real pride in the company anymore.
Everyone is on eggshells at all times. No one wants to risk losing their job in the merger. Think of Bill Lumbergh and 'The Bob's' in Office Space.

Doesn't Recommend
Negative Outlook

655 Other Employee Reviews for American Airlines (View Most Recent)

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  1.  

    Since the merger, the company is not the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Clerk  in  Tulsa, OK
    Current Employee - Accounting Clerk in Tulsa, OK

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Flight benefits are nice to have

    Cons

    The new ex-USAir management does not value the AA employees.

  2.  

    Good Company with some holes that need to be filled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Representative Homebased  in  Miami, FL
    Current Employee - Sales and Service Representative Homebased in Miami, FL

    I have been working at American Airlines full-time for less than a year

    Pros

    Travel benefits
    Flexibility with schedule.
    Ability to tele-commute

    Cons

    HR slow to respond, at times not responsive
    Internal business structure is old (this is how it is always done)
    Unstable work environment
    Home-based rep benefits need overhaul

    Advice to ManagementAdvice

    For each area have a designated HR Consultant who will assist when the call center cannot.
    Continue to update systems and processes.
    Have an call center team for post flight issues to create additional customer loyalty or change the process to incorporate calling customers to let them know we are working on their issue they have written in about.

    Recommends
    Neutral Outlook
    No opinion of CEO
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