There are newer employer reviews for American Airlines

 

Pretty strict processes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Reservations Agent
Current Employee - Reservations Agent

I have been working at American Airlines full-time for more than 5 years

Pros

The convenience of flying somewhere on a whim (if available). If you can handle quick and multiple process changes then this is the place for you.

Cons

You will get an occurrence if you sign in one second late. I needed surgery and advised HR two months in advance and provided FMLA documents and was advised I would still get an occurrence because it is their policy. Most of the performance is based on talk time so you have to move the customer quickly because it affects your rating.

Advice to ManagementAdvice

Please be a little more compassionate to the employees when it comes to processes. I know this is a business but I think it would keep employees from finding ways to work around the system or to the point of not caring if they get multiple occurrences.

Recommends
Positive Outlook
Approves of CEO

653 Other Employee Reviews for American Airlines (View Most Recent)

Sort: Rating Date
  1.  

    Since the merger, the company is not the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Clerk  in  Tulsa, OK
    Current Employee - Accounting Clerk in Tulsa, OK

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Flight benefits are nice to have

    Cons

    The new ex-USAir management does not value the AA employees.

  2.  

    Good Company with some holes that need to be filled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Representative Homebased  in  Miami, FL
    Current Employee - Sales and Service Representative Homebased in Miami, FL

    I have been working at American Airlines full-time for less than a year

    Pros

    Travel benefits
    Flexibility with schedule.
    Ability to tele-commute

    Cons

    HR slow to respond, at times not responsive
    Internal business structure is old (this is how it is always done)
    Unstable work environment
    Home-based rep benefits need overhaul

    Advice to ManagementAdvice

    For each area have a designated HR Consultant who will assist when the call center cannot.
    Continue to update systems and processes.
    Have an call center team for post flight issues to create additional customer loyalty or change the process to incorporate calling customers to let them know we are working on their issue they have written in about.

    Recommends
    Neutral Outlook
    No opinion of CEO
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