American Airlines – “A once great company”

Pros

Excellent group of co-workers who seem to care about the company. Everyone in my division (MCLA) I met was extremely friendly and helpful. This is a great group of people that truly seem to care.

Decent travel benefits (assuming you're flexible). This is especially true for international travel. Domestically it's easier to buy a ticket.

Cons

Complete lack of direction from management. There is no vision for what this company could become and no plan to get it there.

Lots of middle managers not doing anything to move the company forward. There were managers in my area that had 1 to 2 employees reporting to them. It seemed anything over 5 employees was reason to hire another manager.

Pay isn't comparable to other companies.

Advice to Senior Management

Show some leadership ability. Think about the long term success of the company, not just the quarterly financial results.