American Automobile Association (AAA)

www.aaa.com
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Helpful (2)

Only brightside of working with AAA was good health benefits, terrible hours, degrading pay

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Member Service Representative in Voorhees, NJ
Former Employee - Member Service Representative in Voorhees, NJ

I worked at American Automobile Association (AAA)

No opinion of CEO
No opinion of CEO

Pros

-health benefits and aflac options
-PTO
-employee discount

Cons

-poor working hours for someone looking for a day job. AAA is often in need of people for the 3-11 shift
-almost everyone has to work at least one weekend day.
-low pay, and very insulting compared to other departments
-lower level managers running dispatch frequently disappear on half hour long smoke breaks or do not answer their phone. Not very knowledgeable of company policy and are eager to shift the blame to the call taker right away,It seemed that was changing for the better and long term call takers who knew the ins and outs of AAA policies were getting moved to dispatch positions Just remember, you are always recorded!

Advice to Management

I would highly recommend reconsidering the pay rate of what Member service call takers earn. A call taker is always multitasking by operating a multilinephone, doing mass mailings, entering marketing promotions into software, scanning, faxing, and emailing on Microsoft Outlook, and to top it off they get the worst hours and have to deal with the angriest most frustrated people. They at least deserve more than 10.00 an hour.

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  1. Helpful (1)

    Constant change in compensation and management

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at American Automobile Association (AAA)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great pay and great benefits
    Great brand with a long standing reputation

    Cons

    Constant change in compensation
    Disconnect with upper management and sales team
    No support locally with marketing

    Advice to Management

    Stop sending people over to run the operations when they have no clue what it's even like to sell there. They have never sold a policy in the state they are running.


  2. Helpful (1)

    Very disappointing for such a large corporation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at American Automobile Association (AAA)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The Insurance Benefits are alright, but that seems to be all there is that is a Pro for this company.

    Cons

    I could not recommend anyone working for this company.
    Management cares nothing about the employees, stress is overwhelming.
    Mico-management at it's finest.

    Advice to Management

    There is no advise to give to management since it would do no good at all. It is there way or the highway. "Undercover Boss" might be a good suggestion for Mr. Darbelnet.


There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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