American Automobile Association (AAA)
2.8 of 5 245 reviews
www.aaa.com Heathrow, FL 500 to 999 Employees

245 Employee Reviews (View Most Recent)

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2 people found this helpful  

Only brightside of working with AAA was good health benefits, terrible hours, degrading pay

Member Service Representative (Former Employee)
Voorhees, NJ

I worked at American Automobile Association (AAA)

Pros-health benefits and aflac options
-PTO
-employee discount

Cons-poor working hours for someone looking for a day job. AAA is often in need of people for the 3-11 shift
-almost everyone has to work at least one weekend day.
-low pay, and very insulting compared to other departments
-lower level managers running dispatch frequently disappear on half hour long smoke breaks or do not answer their phone. Not very knowledgeable of company policy and are eager to shift the blame to the call taker right away,It seemed that was changing for the better and long term call takers who knew the ins and outs of AAA policies were getting moved to dispatch positions Just remember, you are always recorded!

Advice to Senior ManagementI would highly recommend reconsidering the pay rate of what Member service call takers earn. A call taker is always multitasking by operating a multilinephone, doing mass mailings, entering marketing promotions into software, scanning, faxing, and emailing on Microsoft Outlook, and to top it off they get the worst hours and have to deal with the angriest most frustrated people. They at least deserve more than 10.00 an hour.

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  • Work/Life Balance
         
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2 people found this helpful  

Worst decision I ever made.

Auto Claims Representative II (Former Employee)
Saint Louis, MO

I worked at American Automobile Association (AAA)


Pros: Compensation was okay, I suppose. Cons: Forced to work overtime and not compensated Senior management had no… Advice to Senior Management: Stop making employee's workloads so heavy they have to work… No, I would not recommend this company to a friend More

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

There is a genral acceptance of mediocrity in management and overhead functions to maintain the status quo.

Business Analyst (Current Employee)
Saint Louis, MO

I have been working at American Automobile Association (AAA)


Pros: AAA has a solid, deserved reputation for serving their members roadside assistance, travel and insurance needs.… Cons: Compensation significantly lower than comparable positions in other organizations and… Advice to Senior Management: Apply quality of service expectations to all functions within the… No, I would not recommend this company to a friend More

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