American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com
There are newer employer reviews for American Automobile Association (AAA)

6 people found this helpful  

Overworked and Underpaid; Culture/Policies Breed Mediocrity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Dearborn, MI
Former Employee - Anonymous Employee in Dearborn, MI

I worked at American Automobile Association (AAA) full-time (more than 10 years)

Pros

This AAA conglomerate of several clubs under the ACG name has its headquarters in Dearborn, MI with a variety of corporate depts, positions, and experiences, yet is small enough to be a manageable company to run. If you like the corporate world but don't want to be completely lost in a sea of thousands of employees in a massive corporation, this is a good middle ground.

Most employees are good folks, intelligent, and tend to become like extended family over time. Benefits are decent. Vacation time allotment appears to be above-average (that's one major way they get people to stay--"where am I going to go and get 6 wks vacation time?") Pay can be reasonable but depends on how you play your cards when you join the company. Once you're in, pay policies are rigid and you have to leave the company to make financial traction in your career (promotions do not equate to meaningful increases in pay.)

Cons

Morale is extremely poor and has worsened over the years since the last CEO came on board. Old-timers will all say it used to be a fun, family company but it's not like that anymore. There is little incentive to be a high performer because working your tail off for that "exceeds expectations" rating is only going to get you 1% more in terms of an annual raise (when they're giving them out) than the waste of space in the next cubicle who surfs the net and does personal business all day long.

There is a palpable negative energy in the work environment and it's become an "every man for himself" culture. Very political esp. in higher ranks and survival depends on how well the game is played, not on how well the job is executed. Middle-mgmt is not willing to go too far out on a limb for subordinates because they're always worried first about their own jobs (Massive JE's have occurred on an almost biannual basis since CEO arrived.) Over the span of a dozen years since the CEO took over, there was this sense that dark clouds were moving in and they just settled over the company. The CEO in one decade has changed his executive leadership team so many times, you can't keep it straight. There appears to be no strategy or well-thought out plan. It just changes with the wind. (Thank goodness the CEO provided copies of "Who Moved My Cheese" to all management to prepare everyone for all these changes.)

HR Sr. VP was quoted in a town hall meeting as saying (in response to negative comments about pay/benefits issues): "If you don't like it here, you can find another job elsewhere." It's easy to say that when the unemployment rate is high but what happens when it turns around and then your most talented people hightail it out of there for being undervalued and treated as dispensable?

Finally, ACG is OLD school, run by old (typically white) men. Things like work/life balance, telecommuting, and flexible work schedules are virtually non-existent. More progressive, forward-thinking companies recognize the numerous benefits of offering these programs: employee satisfaction, decreased real-estate expenses, increased productivity and employee loyalty. Even our country's leaders have put legislation into place that encourages this because it just makes good sense (..."if all U.S. white-collar workers teleworked only two days a week, the country would conserve over 233 million gallons of fuel each week..."). ACG is always 10 steps (or more) behind everyone else with policies, products, innovation, and just basic business practices.

Advice to ManagementAdvice

Time to retire CHP. You've made your mark, let someone else take the reins and give employees a reason to WANT to come into work each day. Would be nice if the Board recognized that there is more to running a good company than how many AAA clubs can be acquired in one decade. AAA is becoming irrelevant and not keeping pace with changing times. Younger, talented fresh blood is needed to help reinvent and reinvigorate this company.

Doesn't Recommend
Negative Outlook

337 Other Employee Reviews for American Automobile Association (AAA) (View Most Recent)

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  1. 1 person found this helpful  

    The previous management prior to 2002 was the best. After that it started going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Manteca, CA
    Former Employee - Branch Manager in Manteca, CA

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    Under the old management, working conditions were better. There was no layoffs and people had secure employment. Customers came first and customer service was paramount. Eventhough salary was less, benefits were good and employees were treated well.

    Cons

    Under the old management, working conditions were better. There was no layoffs and people had secure employment. Customers came first and customer service was paramount. Now, the management and employees do not care about customers. When you call the office, you will be fortunate if anyone picks the phone within the first 30 rings. If you go to the office, no one even wants to acknowledge your presence and want to help you.

    Advice to ManagementAdvice

    Please get rid of the incompetent middle level managers and hire people with some proven track record.

    Doesn't Recommend
    Negative Outlook
  2.  

    Do your homework before accepting position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Las Cruces, NM
    Former Employee - Insurance Agent in Las Cruces, NM

    I worked at American Automobile Association (AAA) part-time (more than an year)

    Pros

    large corporation with lond standing relationships

    Cons

    constantly changing pay and structure

    Advice to ManagementAdvice

    Work on approach to employee

    Doesn't Recommend
    Disapproves of CEO
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