American Automobile Association (AAA)
2.8 of 5 245 reviews
www.aaa.com Heathrow, FL 500 to 999 Employees

245 Employee Reviews (View Most Recent)

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large stable entity

Insurance Sales Agent (Current Employee)
Irving, TX

I have been working at American Automobile Association (AAA) full-time for more than a year

Proslots of sales training. Supportive trainers. Great name recognition. the Membership people LOVE as it is the best in the emergency roadside business. Still offers a pension plan. Managers are approachable. Central location. Free Gym Membership. Complicated pay plan, but if you learn how to maximize it it pays off. Employees treated with respect, no shouting or cursing at from management. The top manager of sales actually cares about his staff. no tolerance for anyone unethical.

ConsComputers that still use DOS. Managers have great job security as they are the few who still remember how to use the old software to do everything. Pension, but no residuals. End-Of-the -month-itis, everything goes nuts at the end of the month scrambling to make goal. Everyone has to work all weekend. Commissioned sales, but you still have to clock in and out. Advertisements talk about lower price yet AAA is usually higher. (though AAA has more to offer, its hard to explain to general public).

Advice to Senior ManagementTime with family is important too.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • Disapproves of CEO

 

Good place to start, just not a good place to move up.

Member Service Representative II (Former Employee)
Alhambra, CA

I worked at American Automobile Association (AAA) full-time for more than 5 years


Pros: Good people to work with. Starting pay is ok. Cons: Angry "members" all the time, no opportunity to move up within company. Helping 80+ people on… Advice to Senior Management: There needs to be more equality between the company as a whole. Not district offices VS Costa Mesa. Better pay and a… Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

High pressure sales

Travel Consultant (Former Employee)
Cary, NC

I worked at American Automobile Association (AAA) full-time for less than a year


Pros: Travel benefits, health insurance, paid time off. Cons: Little oppoprtunity to advance, management yells at you to answer phone faster, odd requirements for customer service. Zero autonomy. Micro managed. Work… Advice to Senior Management: Respect and value your employees. Give them opportunities to showcase… No, I would not recommend this company to a friend More

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