American Automobile Association (AAA)

www.aaa.com
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There are newer employer reviews for American Automobile Association (AAA)

large stable entity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Insurance Sales Agent in Irving, TX
Current Employee - Insurance Sales Agent in Irving, TX

I have been working at American Automobile Association (AAA) full-time (more than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

lots of sales training. Supportive trainers. Great name recognition. the Membership people LOVE as it is the best in the emergency roadside business. Still offers a pension plan. Managers are approachable. Central location. Free Gym Membership. Complicated pay plan, but if you learn how to maximize it it pays off. Employees treated with respect, no shouting or cursing at from management. The top manager of sales actually cares about his staff. no tolerance for anyone unethical.

Cons

Computers that still use DOS. Managers have great job security as they are the few who still remember how to use the old software to do everything. Pension, but no residuals. End-Of-the -month-itis, everything goes nuts at the end of the month scrambling to make goal. Everyone has to work all weekend. Commissioned sales, but you still have to clock in and out. Advertisements talk about lower price yet AAA is usually higher. (though AAA has more to offer, its hard to explain to general public).

Advice to Management

Time with family is important too.

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  1. Helpful (1)

    It's just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ERS Specialist in Los Angeles, CA
    Current Employee - ERS Specialist in Los Angeles, CA

    I have been working at American Automobile Association (AAA) full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company has very high standards on how they want customers treated

    Cons

    The company does not support employees in order to reach those high standards. Schedules are terrible and not very flexible. You have to wait six months to be considered for day shift.

    Advice to Management

    Fix the computers, they crash wayyy too often. Also, rather than just setting up a recommendations box, actually put some of those recommendations in place.

  2. Good place to start, just not a good place to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative II in Alhambra, CA
    Former Employee - Member Service Representative II in Alhambra, CA

    I worked at American Automobile Association (AAA) full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people to work with. Starting pay is ok.

    Cons

    Angry "members" all the time, no opportunity to move up within company. Helping 80+ people on Saturdays with little staff doesn't allow employees to devote detailed attention to the project at hand.

    Advice to Management

    There needs to be more equality between the company as a whole. Not district offices VS Costa Mesa. Better pay and a more relaxed dress code should apply to everyone. Also, a management program would't hurt for those looking to move up within the company.

There are newer employer reviews for American Automobile Association (AAA)

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