287 Employee Reviews (View Most Recent)

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large stable entity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Insurance Sales Agent  in  Irving, TX
Current Employee - Insurance Sales Agent in Irving, TX

I have been working at American Automobile Association (AAA) full-time for more than a year

Pros

lots of sales training. Supportive trainers. Great name recognition. the Membership people LOVE as it is the best in the emergency roadside business. Still offers a pension plan. Managers are approachable. Central location. Free Gym Membership. Complicated pay plan, but if you learn how to maximize it it pays off. Employees treated with respect, no shouting or cursing at from management. The top manager of sales actually cares about his staff. no tolerance for anyone unethical.

Cons

Computers that still use DOS. Managers have great job security as they are the few who still remember how to use the old software to do everything. Pension, but no residuals. End-Of-the -month-itis, everything goes nuts at the end of the month scrambling to make goal. Everyone has to work all weekend. Commissioned sales, but you still have to clock in and out. Advertisements talk about lower price yet AAA is usually higher. (though AAA has more to offer, its hard to explain to general public).

Advice to ManagementAdvice

Time with family is important too.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for American Automobile Association (AAA)

  1.  

    Good place to start, just not a good place to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative II  in  Alhambra, CA
    Former Employee - Member Service Representative II in Alhambra, CA

    I worked at American Automobile Association (AAA) full-time for more than 5 years

    Pros

    Good people to work with. Starting pay is ok.

    Cons

    Angry "members" all the time, no opportunity to move up within company. Helping 80+ people on Saturdays with little staff doesn't allow employees to devote detailed attention to the project at hand.

    Advice to ManagementAdvice

    There needs to be more equality between the company as a whole. Not district offices VS Costa Mesa. Better pay and a more relaxed dress code should apply to everyone. Also, a management program would't hurt for those looking to move up within the company.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    High pressure sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Consultant  in  Cary, NC
    Former Employee - Travel Consultant in Cary, NC

    I worked at American Automobile Association (AAA) full-time for less than a year

    Pros

    Travel benefits, health insurance, paid time off.

    Cons

    Little oppoprtunity to advance, management yells at you to answer phone faster, odd requirements for customer service. Zero autonomy. Micro managed. Work on Saturdays, late hours. Low pay and total commissioned sales. Inferior computer equipment. You are "encourged" actually forced to attend a weekend seminar called "Super Bowl" where they keep you over a weekend so they don't have to pay you to educate you about product lines and cross selling. They have evening events you must attend which really appeal to the lowest common denominator in society. Tacky is an understatement.

    Advice to ManagementAdvice

    Respect and value your employees. Give them opportunities to showcase their best qualities and stop making them compete against your own website.

    Doesn't Recommend
    Neutral Outlook
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