American Automobile Association (AAA)

www.aaa.com
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(CSR) Customer Service Assistant

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Intern - Customer Service Representative in Grand Rapids, MI
Current Intern - Customer Service Representative in Grand Rapids, MI

I have been working at American Automobile Association (AAA) as an intern (Less than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Honestly, working at AAA was an amazing experience the location I was working at had a friendly work environment and great employees as well.

The hourly wage was competitive with benefits.

Cons

There were many days the work load would be unbearable do to the amount of high foot traffic, but this usually occurred on the weekends.

Advice to Management

Excellent management, and great opportunities for employees to grow within the company.

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  1. Helpful (2)

    OVERQUALIFIED need not apply....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Ana, CA
    Former Employee - Sales Associate in Santa Ana, CA

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    AAA gives the impression that you as the "Employee" are VERY important to the day to day and success...NOT TRUE!

    Cons

    They treat anyone with more then "Generic Skills" like they are trash. Don't challenge their system and don't even think about developing relationships with members (who are a great referral base....)
    They don't pay you for renewals, they really watch your Legally allowed 30 minute lunch break time and when you are in the process of making a sale they then admonish you for not taking your lunch break on time.
    More then that they make you feel like a child who should feel blessed to have a job there.
    As another reviewer states-" RUN,...as fast out of there if you don't want to be treated like a child."
    They take control why you are a Trainee=holding back where you will be placed, the income potential and then during your time working there they make changes to the incentive plan and vacation pay so you don't even get anything for your hard work!

    Advice to Management

    Treat your employees more professionally
    Get "with it " as far as systems and keeping up with the Internet age-
    Control is not always a good thing if you want to keep great people who can be an asset to your members and your work force!


  2. Good for starters

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Chicago, IL
    Current Employee - Insurance Agent in Chicago, IL

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefit plan and vacation time.

    Cons

    Pay structure. Outdated software. No advertising.

    Advice to Management

    Please stop micromanaging your agents!


There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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