American Automobile Association (AAA)
2.8 of 5 267 reviews
www.aaa.com Heathrow, FL 500 to 999 Employees

267 Employee Reviews (View Most Recent)

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Nice on the outside, bad on the inside

Roadside Service (Former Employee)
Avon, MA

ProsDecent job security, most people can do this job. Opportunities to move to other parts of the company.

ConsBlatant disregard for company policy. Supervisors have little control over staff. Training program is a joke. Certified-To-Train title means nothing to trainees as 50% of the people who train you are not CTT and teach you incorrectly. Invisible work structure/level of expectations. Drivers smoke in trucks. Extremely disorganized company.

Advice to Senior ManagementYou need to train your branch managers and supervisors better. No regard for company policy and multiplier violations are visible everyday.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Auto Service Counselor

    Auto Service Counselor (Current Employee)
    Columbia, MO

    I have been working at American Automobile Association (AAA) full-time for more than a year


    Pros: They have paid holidays -10 per year. Pension which you… Cons: Primarily a majority of the people who work above you dont know how do their jobs and always pass their work off on others or… Advice to Senior Management: Understand how to do your job, don't pass the buck off to someone… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Encouraging Team to work with

    Senior IT Consultant (Former Employee)
    Jacksonville, FL

    I worked at American Automobile Association (AAA) as a contractor for more than a year


    Pros: Friendly Environment, Good Learning Curve Cons: Unrealistic Timelines. Sometimes challenging to meet deadlines. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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