There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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Greedy Company, Low Pay, Only worried about commissions.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Travel Counselor in Tampa, FL
Former Employee - Travel Counselor in Tampa, FL

I worked at American Automobile Association (AAA) full-time (More than 5 years)

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Nothing positive to say about the company at all. They work you to death and do everything they can to maintain your quota without giving the employee a chance to attain them.

Cons

Management has blinders on, very unprofessional, quotas are the number one priority along with treating and paying their employees like trash.

Advice to Management

Shape up, Become more professional and get back to the basics of treating employees fairly and in return they will be more productive. Also, PLEASE upgrade your computers and software and do not be so concerned about override comissions instead focus on the CUSTOMER....

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  1. Helpful (1)

    Nice on the outside, bad on the inside

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Roadside Service in Avon, MA
    Former Employee - Roadside Service in Avon, MA

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent job security, most people can do this job. Opportunities to move to other parts of the company.

    Cons

    Blatant disregard for company policy. Supervisors have little control over staff. Training program is a joke. Certified-To-Train title means nothing to trainees as 50% of the people who train you are not CTT and teach you incorrectly. Invisible work structure/level of expectations. Drivers smoke in trucks. Extremely disorganized company.

    Advice to Management

    You need to train your branch managers and supervisors better. No regard for company policy and multiplier violations are visible everyday.


  2. Auto Service Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Service Counselor in Columbia, MO
    Current Employee - Auto Service Counselor in Columbia, MO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    They have paid holidays -10 per year. Pension which you receive for life if working 5 or more years. Fairly good benefits.

    Cons

    Primarily a majority of the people who work above you dont know how do their jobs and always pass their work off on others or pass the buck onto someone else. The goals they expect you to make are unreasonable, and of you don't make all of your goals which is a total or 7 or 8 categories for my field you don't receive a raise. Even if you do recieve a raise they are next to nothing. The company is poorly run, they expect their employees to advertise everything since the company is too cheap to advertise themselves. When hired I received next to no training and had to learn on my own or have my coworkers show me how to do things, when coming to my boss with questions she use to ignore me or didn't know how to do much in my area since shes been with the company for so long she doesn't even know how to do anything that people in my field do. There is no opportunity for upward growth which I was promised when I interviewed. I continually make my numbers and have positive feedback from customers and can't seem to move up. I would never recommend anyone to work at this company. They are very unorganized, don't care for their employees, and constantly are taking more privileges away from us and making up rules for no reason.

    Advice to Management

    Understand how to do your job, don't pass the buck off to someone else, provide your employees with proper training, too much is wrong to name.


There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

See Most Recent

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