288 Employee Reviews (View Most Recent)

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homeowners claims adjuster

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Homeowners Claims Adjuster
Current Employee - Homeowners Claims Adjuster

I have been working at American Automobile Association (AAA) full-time for more than 3 years

Pros

- good pay
- no micromanagement
- respect my decisions
- easy to speak with managers and the ability to speak with upper management
- great benefits

Cons

I wish that I had the opportunity to work with cat and travel more

Advice to ManagementAdvice

The systems need to be updated

Recommends
Positive Outlook
Approves of CEO

Other Reviews for American Automobile Association (AAA)

  1. 1 person found this helpful  

    No one held to account. This reviewer gives the company a "D-"

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Analyst  in  Glendale, AZ
    Current Employee - Technical Analyst in Glendale, AZ

    I have been working at American Automobile Association (AAA) as a contractor for less than a year

    Pros

    Autonomy. Mostly because nobody holds you to account.

    Cons

    I have worked at several large companies in my life: American Express, PWC, Sage, etc. and have never encountered the culture issues and politics like I have at AAA. Few people are held accountable (and that was confirmed to me by a manager), so trying to get your job done is maddening. One VP stood up in a meeting in front of contractors, employees, and auditors and said, "I can't do the right thing or I'll be fired." The place is crazy.

    There is more disrespectful behavior than I have ever witnessed at any job, too. There are FAR too many contractors who don't really have any 'ownership,' for anything which contributes more and more to unaccountability and disrespect. Most of the people I've worked with are either complaining or just "dead" inside. I won't bore you with details, but suffice it to say, I am thoroughly disappointed in working for AAA.

    Advice to ManagementAdvice

    Get ACCOUNTABLE and hold your employees to account!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    It is the worst job I have had the displeasure of working for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Services  in  Newburgh, NY
    Current Employee - Membership Services in Newburgh, NY

    I have been working at American Automobile Association (AAA) full-time for more than 3 years

    Pros

    If you know how to suck up to your superiors, you will go far.

    Cons

    The computer software and the information we use are extremely outdated. Information that we need to do our jobs efficiently is, in some cases, over 5 years old. Because of this, employees are forced to rely on incorrect information which often leads to mistakes being made. Management has been told about this many, many times and refuses to update any old information, for reasons unknown. Communication between the call centers is almost non-existent even though everyone is constantly forced to work on the same issues. There is zero accountability for our contracted road service providers, and at the same time, 100% accountability for the phone operators. I won't even get started on the way the salaried management speaks to the hourly workers. Needless to say, we are treated like ants who are monitored to make sure we try and sell as much product as possible.

    Advice to ManagementAdvice

    Update the computer systems so that employees can do the job that you ask us to do! We are human beings also, there is no need to talk down to us! Start holding road service providers accountable for mistakes!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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