American Automobile Association (AAA)

www.aaa.com
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Fair company to work for, you'll work hard but be financially rewarded.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Member Services in Manchester, NH
Former Employee - Member Services in Manchester, NH

I worked at American Automobile Association (AAA) full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Doesn't Recommend
Neutral Outlook

Pros

Comprehensive benefits package for full time employees. Competitive bonus and commissions structure.

Cons

Sales quotas and travel agents/member services agents are required to cross sell/promote insurance quotes, car loans and credit card services.

Advice to Management

Pay attention to which employees in the office are "ignoring" customers, doing "busy work" and not pulling their fair share of the work at the member services desk. When I worked there, there were 4 member service agents and I always felt that I was working nonstop without a break while the other three would pick up the phone just as a customer walked in, get up from their desk to go to the bathroom, fax machine, copier, or go outside to take a smoke break - always when a customer was starting to walk in! I am a hard worker but dont like to do the lion's share while others get an "easier" day at my expense.

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  1. AAA experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    good company, close by not far

    Cons

    not much freedom to do things


  2. Set Up For Success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in San Francisco, CA
    Current Employee - Travel Counselor in San Francisco, CA

    I have been working at American Automobile Association (AAA) part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management helpful when you need help, but they do not micro-manage

    Great benefits and perks

    Friendly, relaxed atmosphere

    Cons

    Honestly, there aren't many, and none come immediately to mind.

    Advice to Management

    Keep doing what you're doing.


There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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