Pros

AAA has good benefits compared to other similar companies. Usually, lower managers are pleasant to work for because they have been in your position and understand your frustrations.

Cons

Higher management seems completely out of touch with employee concerns. Quota number's in small offices with less traffic are the same as large offices with heavy traffic. In addition, larger offices with more traffic would have fewer agents than smaller offices with less traffic. Since your bonus is tied to your quota, this was a constant source of frustration if you were unlucky enough to be in a low traffic office.

Advice to Senior Management

Develop a system for giving bonuses that is fair. Do not pretend that there is no difference in the ability to make sales in high traffic offices and slow traffic offices.