American Automobile Association (AAA)

www.aaa.com
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No control of Life insurance

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - SSA in Oak Lawn, IL
Current Employee - SSA in Oak Lawn, IL

I have been working at American Automobile Association (AAA) full-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Great work life balance, decent pay.

Cons

High turn over, and you have no control of life insurance sales which make goal hard to reach.

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  1. Hated working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SSA in Arlington Heights, IL
    Former Employee - SSA in Arlington Heights, IL

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some flexibility and work/life balance.

    Cons

    Management was horrible especially on the store locations. My manager micro-managed despite not being knowledgeable of insurance, she also played favorites. Sales quotes were reasonable, except that AAA (at least in the IL area) does not advertise well, so most people don't know that they offer insurance as well as the AAA membership. While working there routinely had quotes and sales stolen by fellow employees, and the manager who played favorites did nothing about it. And not only have to compete with agents in your own office, but other offices as well, the call center who steals quotes/sales, and online quotes that were taken from agents. High turnover of employees.

    Advice to Management

    Treat employees better. Hire more competent managers. Advertise better.


  2. Helpful (2)

    Slow to reward good performance and not many women in key leadership positions.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    At least at AAA Oregon/Idaho, during poor economy, layoffs never happened. It was a very secure place to work and many employees have worked for 20 or more years.

    Cons

    Due to longevity of employees, not quick to move up in the company. People moved into positions due to personal relationships over good performance or ability to do job. Salaries much lower than current market.

    Advice to Management

    Promises made for promotions that never come to fruition. Slow performance reviews and salaries that do not match the market make it not an ideal place to stay for people with talent and desired skills.


There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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