American Automobile Association (AAA) – “Who;s driving the ship?”

Pros

It is a large contact center and has many job opportunities.

Cons

Dont expect to get decent training. They are not very good at developing people.

Advice to Senior Management

Slow down and come up with realistic goals that you can meet. Develope the training programs and constantly train the managers and sups to coach better. Top priority sahould be developement of staff and keeping them.