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Its ok if you dont have a job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Lexington-Fayette, KY
Current Employee - Customer Service Representative in Lexington-Fayette, KY

I have been working at American Automobile Association (AAA) full-time for more than 3 years

Pros

Has health insurance and dental some bonus sometimes

Cons

No where to move up in the company. Low pay. lots of work bc they closed other call centers around the world and sent our center all the work, the other people that lost their job are tossed to the side like trash so the management can keep making tons of money, cuts on our health insurance for company higher ups to save money

Advice to ManagementAdvice

Pay your team a responsible pay and you will save money training so many new hires. Also add a bonus for the number of calls you take in a day, then no one will complain about getting too many calls. And people will work harder to get calls out of the que. 12 dollars an hour is fair. Some of us are smart enough to know that when we buy out a call center making all those people lose their job and you dump all the work on the workers that get paid nothing and now we stay busy as hell all day everyday with no added benifts and cutting our health care down while top level management like tony neuman rides around in Porsches and giggles its obsurd and shows who is watching out for who

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for American Automobile Association (AAA)

  1.  

    Downhill.....John ruined it

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Hopefully it will return to glory days. PTO is the only decent benefit. Pretty hard to get fired if you do you job, unless it's your business units time to be reviewed by Michigan, then you will get laid off any way

    Cons

    John Tomlin sold out the south! So now the pay, benefits, career opportunity, everything is dismal. Everything ran from north...,.and try don't have a clue. They think we are good at Travel.....lol!!!

    Advice to ManagementAdvice

    Pay attention to what departments make money & pay people accordingly. FYI Michigan doesn't always have the right process. Your actually pretty unorganized and useless - thanks again John

  2.  

    Disorganized and chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Strong sense of purpose and ownership of products and programs by the people in the trenches.

    Cons

    Unwieldy governance structure inhibits creativity and agility.

    Advice to ManagementAdvice

    It should be a red flag when you have to assemble a "Task Force on Task Forces" to figure out why task forces are so ineffective.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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