There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

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Helpful (1)

Its ok if you dont have a job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Lexington-Fayette, KY
Current Employee - Customer Service Representative in Lexington-Fayette, KY
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at American Automobile Association (AAA) full-time (More than 3 years)

Pros

Has health insurance and dental some bonus sometimes

Cons

No where to move up in the company. Low pay. lots of work bc they closed other call centers around the world and sent our center all the work, the other people that lost their job are tossed to the side like trash so the management can keep making tons of money, cuts on our health insurance for company higher ups to save money

Advice to Management

Pay your team a responsible pay and you will save money training so many new hires. Also add a bonus for the number of calls you take in a day, then no one will complain about getting too many calls. And people will work harder to get calls out of the que. 12 dollars an hour is fair. Some of us are smart enough to know that when we buy out a call center making all those people lose their job and you dump all the work on the workers that get paid nothing and now we stay busy as hell all day everyday with no added benifts and cutting our health care down while top level management like tony neuman rides around in Porsches and giggles its obsurd and shows who is watching out for who

Other Employee Reviews for American Automobile Association (AAA)

  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Mary, FL
    Current Employee - Anonymous Employee in Lake Mary, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) part-time (More than a year)

    Pros

    Great benefits and pay well. They focus on the happiness of employees, the work-life balance, and provide training opportunities for employees.

    Cons

    Processes are slow, under-resourced at times


  2. Great Company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Oklahoma City, OK
    Former Employee - Call Center Supervisor in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Multi-state company, limitless growth potential and it's not just insurance

    Cons

    Silo organization, very tricky to maneuver in, extremely territorial

    Advice to Management

    Don't loose touch with customer facing employees. Membership aspect of the organization requires constant feed back in order to maintain the gold standard of membership organizations. There is a way to fix the road service money pit problem: fearless leaders must take the plunge and weather the storm that follows.


There are newer employer reviews for American Automobile Association (AAA)
There are newer employer reviews for American Automobile Association (AAA)

See Most Recent

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