American Cruise Lines

  www.americancruiselines.com
  www.americancruiselines.com
There are newer employer reviews for American Cruise Lines

2 people found this helpful  

Management just doesn't seem to get it.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at American Cruise Lines

Pros

Quality product, good fellow employees

Cons

Less than average salaries, way less.
Anemic benefits
No HR department/representative
Takes the "at will" employee clause to the extreme;
Management by fear
Owner/President basically calls all the shots

Advice to ManagementAdvice

Get an HR manager in place, review compensation and benefits.
Restructure Sales compensation and process to retain reps.
Start treating employees like adults
Engender some "cheer"

Doesn't Recommend
Neutral Outlook

40 Other Employee Reviews for American Cruise Lines (View Most Recent)

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  1. 3 people found this helpful  

    One of the worst experience’s ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Guilford, CT
    Former Employee - Inside Sales in Guilford, CT

    I worked at American Cruise Lines full-time (less than an year)

    Pros

    It's a job with benefits, if you can last long enough. The itinerary's are all America related, so you learn more about travel destinations within the USA.

    Cons

    Let’s say my stint with American Cruise Lines was “short and far from sweet”, strange was more like it. From the get-go, the atmosphere is sullen and dreary. The longevity of the employees you initially meet range from 6 weeks, 5 months, to 5 years being one of the longest. It truly is a revolving door, you’re in one day, out the next. Selling travel should be fun. Sitting in a room with no windows, similar to a boiler room operation, (the training manager recommends the movies “Boiler Room” and “Glengarry Glen Ross” to get you in the mood) making/taking at least 100 phone calls a day is what you’ll be in for. Also, changing your name is the norm (?), yup, that’s right, and your schedule will change daily…. Sounds great! The Director of Sales, with 15+ year’s experience, is the “Top Dog”, and exudes an aura that she is a force to be reckoned with. If these are the conditions you hope for in a working environment, this is the place for you. If it isn’t, I’d avoid this “sinking ship” at all costs.

    Doesn't Recommend
  2. 1 person found this helpful  

    Terrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Manager
    Former Employee - Food Service Manager

    I worked at American Cruise Lines full-time (less than an year)

    Pros

    -young, fun staff
    -opportunities to see new and different parts of the country
    -free food and room
    -great customers that were fun to talk to

    Cons

    -no one is trained enough or in some cases at all
    -all employees are new and haven't been with the company for very long
    -overworked employees lead to negative attitudes
    -you are promised that you will be able to see all these great sights but after working 15 hrs for 7 days straight you just want to put your (very swollen) feet up and sleep

    Advice to ManagementAdvice

    Care about your employees

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for American Cruise Lines

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