There are newer employer reviews for American Customer Care

Great training, easy work, lots of support from management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in San Diego, CA
Former Employee - Customer Service Representative in San Diego, CA

I worked at American Customer Care full-time (less than a year)

Pros

Good support from management and room to grow. Would have enjoyed training one day for the Wine Company we contracted with.

Cons

Pay rate was the issue. Otherwise I would have stuck around and moved my way up.

Recommends
Approves of CEO
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  1. great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Montoursville, PA
    Former Employee - Customer Service Representative in Montoursville, PA

    I worked at American Customer Care part-time (less than a year)

    Pros

    nice people, easy systems to use

    Cons

    didn't like initial manager, but they moved and everything was great

    Advice to ManagementAdvice

    none

  2. decent pay but somewhat invasive as goes with this type of business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Montoursville, PA
    Former Employee - Customer Service Representative in Montoursville, PA

    I worked at American Customer Care part-time (less than a year)

    Pros

    Decent wage compared to other entry level places around here. Not too demanding, if you tried to better yourself they would keep you. Got to move around to different projects sometimes.

    Cons

    Invasive calling techniques which included reading paragraphs of information or asking long questions that wasted peoples' time. We were taught to convince people to buy things even when they clearly didn't want them and got upset. The strategy for some of the products was to get their credit card on a low introductory price then keep a larger recurring price on them until they canceled it, which I was told was hard to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for American Customer Care

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