American Diabetes Association

www.diabetes.org
Profile Unclaimed
There are newer employer reviews for American Diabetes Association

1 person found this helpful  

Great Co-Workers that work towards the common goal, incompetent management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Associate Manager in Alexandria, VA
Former Employee - Associate Manager in Alexandria, VA

I worked at American Diabetes Association full-time (more than 3 years)

Pros

* Benefits ~ having medical coverage day 1 of being hired is a plus. Seemingly endless vacation time, personal time, and paid holidays are great!

*Co-Workers ~ we all work together towards the common goal and get along very well. Any grievances one has, all have.

* Scheduling ~ management is pretty fair when it comes to requesting time off. Monday- Friday work week only. Pretty flexible.

* Dress Code ~ fairly laid back but not ridiculous. Able to wear jeans year round, only requesting to dress up if interacting with the public which is extremely rare in the Call Center.

*Incentives ~ when you do a great job, you WILL be recognized for it. By your peers and even the management team. Gift cards, incentive point=$, and birthday decorations are small gestures that make a BIG difference.

Cons

If you think that working in the Call Center that you will really "make a difference" and "save lives", think again. You are now on the "front line" to take bullets from angry callers for other departments. We all fell for that spiel when we were hired, just to figure out that we're the "low men on the totem pole" that handle ever other departments' mistakes. As with most customer service positions, prepare to be cursed out and yelled at for things you have no control over. The majority of the information that you learn in training, does not prepare you for the calls you will receive. 85% of my calls are complaints or transfers, 10% donation calls and 5% are diabetes information calls.

Some managers are great at what they do some others are not. Thankfully, the current managing director will be replaced. She did not believe in speaking to her employees or even being present. When she was present, she was clueless as to what was going on. Hopefully a more approachable and personable personality will take her spot. There is one EXCEPTIONAL floor manager that is very attentive, helpful, and proactive in serving the constituents and helping you help the callers. The other, not so much. If you prefer to be spoken to in a condescending manner and given every reason as to why you will NOT be helped in resolving a caller's issue, the other floor manager is your best bet! She's great at making you feel little and as if you aren't doing your job properly as she does everything in her power to avoid actually doing her job as a manager.

Simple requests (not even demands) are not taken into consideration nevertheless thought of from other departments. Examples include; adding a number to the appropriate group to help with constituent complaints that would result in FIRST CALL RESOLUTION instead of endless transferring. If the workers in this department are actually heard and taken seriously, the association could expect a much better approval rating.

Weekly meetings are no longer a place to express grievances from the work week or even to take a "sigh of relief" and have free time with your co workers. No longer an open forum as once told to us. It is now a venue for you to be further monitored and scrutinized by your management team, that are taking notes on your behavior to include into your annual performance review.

The call center is changing. They say that they are looking for people who are compassionate and with great personality but constant monitoring and nitpicking is destroying the bit of personalities that we have left. The department has lost a lot of great people and hard workers because they arenot sticking to the CORE values that they have set forth.

Advice to ManagementAdvice

Listen to the people who you feel are "low-level" employees. At the end of the day, we RUN the show and have the power. The more dissatisfied WE are, the more upset constituents will be which will lead to less donations. Show some respect for the workers that handle your CALLS and your MONEY. (The 4th Floor) More team building and opportunities to interact with our fellow department workers outside of "meetings".

Recommends
Positive Outlook
No opinion of CEO

72 Other Employee Reviews for American Diabetes Association (View Most Recent)

Sort: Rating Date
  1.  

    It is a good organization, nice vacation compensation but high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Program Coordinator in New York, NY
    Current Employee - Program Coordinator in New York, NY

    I have been working at American Diabetes Association

    Pros

    Vacation days, salary, benefits package

    Cons

    High turnover, unable to grow in the company

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Management has no training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at American Diabetes Association

    Pros

    Great Flexibility and time off

    Cons

    Management was not competent as managers ( great in their previous jobs but after promoted to manage others, no training was supplied). I felt that pay was inconsistent within the department. Salaries were dicussed and people that started around the same time had vastly different pay. Mine was higher than some and I felt they were taken advantage of.

    Advice to ManagementAdvice

    Train your EDs, put into place an office survey so that there is accountability for the way that staff is treated.

    Doesn't Recommend
    Approves of CEO
There are newer employer reviews for American Diabetes Association

Work at American Diabetes Association? Share Your Experiences

American Diabetes Association

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.