There are newer employer reviews for American Eagle Outfitters

Great Atmosphere

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Keyholder
Current Employee - Keyholder

I have been working at American Eagle Outfitters full-time (more than 3 years)

Pros

Great product, easy to sell, fun place to work, tons of energy, amazing discount, hours allow for decent amount of flexibility, not commission based but the better you perform the better hours you are given.

Cons

Long hours, Late hours, pressure on several uncontrollables, Incredibly low pay for amount of work that is given to associates.

Advice to ManagementAdvice

Allow for better movement for associates wishing to gain more responsibility in the company. Also when promoting, consider the pay rate more before offering. Outside candidates are offered more money when you have much better internal candidates deserving of higher pay rates.

Doesn't Recommend
Positive Outlook
Approves of CEO
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  1. Amazing company with extremely high expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at American Eagle Outfitters full-time (more than 3 years)

    Pros

    American Eagle really does believe in promoting from within, and will always look for a candidate from within the company first.
    Amazing workplace culture, and generally competent management.
    A wonderful discount, no actual requirement to wear the brand, and a general friendliness towards any body modification.

    Cons

    Corporate management ranges from being extremely kind and more than willing to work with a store on its issues, to overbearing, condescending, and rude.
    A certain unwillingness to fire problem employees/managers seems present in many stores.
    The expectations on the management team are extremely high, and yet many weeks we are instructed to have 0 hours of overtime.

    Advice to ManagementAdvice

    Every store is different, with a different customer base as well. What works in 4 stores may not work in a 5th, so be more open to management suggestions. Chances are that they know the customer base in the area better than you would.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Enormous emphasis on customer standards

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Pros

    -Best customer service of any retailer
    -Employee benefits are stellar once you are eligible

    Cons

    -Payrates are not competitive with other retailers on an associate or lead level
    -Promotions are not based clearly on a process but most times on need and favoritism

    Advice to ManagementAdvice

    -Give incentives for promotions and hard work that actually improve the quality of life
    -lessen the large gap between the policies that are "claimed" and the policies that are "practiced"

There are newer employer reviews for American Eagle Outfitters

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