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Enormous emphasis on customer standards

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at American Eagle Outfitters

Pros

-Best customer service of any retailer
-Employee benefits are stellar once you are eligible

Cons

-Payrates are not competitive with other retailers on an associate or lead level
-Promotions are not based clearly on a process but most times on need and favoritism

Advice to ManagementAdvice

-Give incentives for promotions and hard work that actually improve the quality of life
-lessen the large gap between the policies that are "claimed" and the policies that are "practiced"

Other Reviews for American Eagle Outfitters

  1. 1 person found this helpful  

    Worked there one day as a sales assoc...then quit

    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at American Eagle Outfitters part-time for less than a year

    Pros

    GREAT discount, working with some open-minded and fun people, cool environment

    Cons

    A lot of the other people I worked with were condescending and rude and not willing to help; they DO NOT TRAIN YOU AT ALL and expect you to know everything--you are given a headset on the first day. I went through a "training" for two hours with a couple other seasonal workers which was basically them telling you about their company policies and what to do in various emergencies. Nothing on how to work the computer or headset or anything. I don't know why a company would want their employees to be ill-informed

    Advice to ManagementAdvice

    TRAIN YOUR EMPLOYEES

  2.  

    Fun environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at American Eagle Outfitters part-time for more than 3 years

    Pros

    great coworkers, managers are friendly, work is easy, many great employee benefits

    Cons

    pressure to sell products can be difficult, managers are sometimes difficult to get along with

    Recommends
    Approves of CEO
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