There are newer employer reviews for American Eagle Outfitters
There are newer employer reviews for American Eagle Outfitters

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Great Place to Work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Vienna, WV
Former Employee - Sales Associate in Vienna, WV

I worked at American Eagle Outfitters part-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Such a great experience; make great relationships with customers and very tight knit sales group

Cons

Capricious scheduling; sometimes customers were rude and there was nothing you could do but hope the manager could calm them down.

Advice to Management

Set a real schedule!

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  1. Overall a good experience

    Current Employee - Sales Associate in Oceanside, NY
    Current Employee - Sales Associate in Oceanside, NY

    I have been working at American Eagle Outfitters part-time (Less than a year)

    Pros

    Great learning experience, friendly staff and everyone was easy to get along with. Excellent store discount and I wear their clothes all of the time so it was a win/win for me

    Cons

    Management was kind of unorganized. It was annoying always having to offer people perfume because the smell really gets to you after a while

    Advice to Management

    When changing the schedule, alert the rest of the employees


  2. Helpful (2)

    I had a great experience until one event changed everything!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at American Eagle Outfitters part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It is a great company for which to work; however, this one event changed my glowing thought into mere adequacy. The first year was fantastic; the management was amazing, the discount was great, my coworkers were fantastic. It was after that one event (read below) that slowly morphed my opinion from once a positive, uplifting, and daresay awesome and relaxed workplace, into mere apathy. Our store was a family. Many workers showed up on their day's off to shop and to socialize. We went out after work, without management, to restaurants and to bars. We had parties, and what I at first thought a regular retailer became an awesome place to work. We were there for each other and the talk amongst workers was not gossip yet of concern and worry. When a person was in a rut we brought cake and balloons in hopes that they would feel better. We celebrated birthdays and Christmases. We had a pre-Black Friday party once at work with cake and ice cream. We were there for each other. Our store rarely hired because the staff would not quit. I was twenty eight at the time, and due to the recession the average work age was in the mid to late twenties. Due to our closeness and positive nature it affected our awesome store environment. Our store grossed the highest in the district. Our DM was so friendly. She rarely came in based upon our numbers. When she did it was positive reimbursement on how our staff could go from great to superb. It made other stores in the district mad, and they were unhelpful when we called to check on items. Once the recession stopped great associates began to leave due to job openings. Managers began to hire younger people who changed the very aura of our store. What became a family and a utopia of sorts turned into an elongated episode of Gossip Girl. The remaining left, twenty I think, became miserable based upon the new hires and the change in attitude. Within months nine of the remaining twenty senior employees, including myself left. I went back six months after I left, and of the original twenty when I quit, two remained.

    Cons

    I left this company based upon the fact that there is absolutely no room for advancement. I wanted to work my way up through this company; namely through the corporate office rather than that of the store. The office in Pittsburgh is where I thought my future career lie. I applied for jobs, and that angered the management team at my store because I did not inform them of my submitting the resume for future employment. I was unsure on why that was important yet I digress. Eventually there was a job opening that matched my qualifications in Pittsburgh and based upon prior discussion with managers about my applying for positions without their permission, I talked with them about my interest in this position. They were excited for me and told me to apply. I put in my resume for the advertisement writer and editor in hopes to hear something back (the position's qualifications were a college degree and six months of in store work). They called to check the store reference and my managers stated that I was an adequate worker. I came in early on Black Friday when nobody else would, I stayed late when needed, and I ran credit training seminars whilst I worked there. I received compliments from them about how I was the best hiring decision they ever made, and they stated that I was simply adequate. I became a tad angry about this; however, I never let that inhabit the way that I worked for this company. I continued to come in on time, to stay late, and to continue to ascertain my change in becoming adequate to superb. There was then an opening position for a supervisor, and I wanted to apply. I was told from managers that I was 'not ready, but I am almost there.' It seemed that they put out the stops for another person's promotion, and they never did that with me. It was after that event when I became antisocial with management and colleagues. I came in, did my job, and left. I did not go out with my colleagues as I once did. I took my breaks in the food court rather than in the back break area. My managers were worried I was depressed, and they called a meeting about my change in attitude towards my once outgoing nature to the more antisocial nature. They knew why I was upset. I cried in her office about how I felt that it was not fair. They understood, and they apologized. They said that the next job that opened up they would give me a high recommendation. I caved in and stayed three more months. Nothing happened, and I turned in my two week notice in mid August. The question is whether I would go back to this company? Yes I would, but not in the store level rather than in the corporate sector. I do want everyone to know that I have no animosity towards this company, and I do believe that it is a great company to work for. It was just towards the end of employment when I became upset.

    Advice to Management

    Help people advance! Those who are serious about working their way up through the company should be helped on how to do so. I believe that it is my only complaint.


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