There are newer employer reviews for American Express

 

Great atmosphere, but salary is low

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Corporate Card Acquisitions  in  Scottsdale, AZ
Former Employee - Corporate Card Acquisitions in Scottsdale, AZ

I worked at American Express

Pros

Great benefits and insurance
Great campus with perks and diverse workforce
Nice atmosphere

Cons

Salary is very low, bonus is offered every quarter for the first year, but after that it is gone.
Product being pitched is the same approach every single call, dialing for dollars gets tiring

Advice to ManagementAdvice

Offer competitive compensation for ISE's in the Scottsdale area. I couldnt sustain my income for very long while working there

No opinion of CEO

1863 Other Employee Reviews for American Express (View Most Recent)

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  1.  

    Starts fair, but quickly leads to frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at American Express

    Pros

    A promising career that starts off great and offers quick advancement and pay; was promoted in less than a month.

    Cons

    Job would get highly stressful with high call volume, often left unsupervised and understaffed. Managers offered little advice on how to handle certain impossible situations.

    Advice to ManagementAdvice

    Managers must be more lenient with changes in shifts, offer better resolutions for irate customers or apparent fraud. Also understaffed.

    Doesn't Recommend
    No opinion of CEO
  2. 5 people found this helpful  

    Good pay for type of job, good work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Professional  in  Fort Lauderdale, FL
    Current Employee - Customer Care Professional in Fort Lauderdale, FL

    I have been working at American Express

    Pros

    Bonus opportunity for good to great performance. Bonuses can reach several thousand every month. Lots of vacation time, more than any other co right off the bat. Expectations are clear and if you do your job, no one bothers you.

    Cons

    Too many changes in protocol. Change is very frequent and is not always communicated well. Direct leaders are not always knowledgeable and many lack basic leadership skills. Difficult to get schedules not including weekend hours. About twice a year entire departments bid for new schedules based on performance. if your performance is not top 25%. schedules very undesirable. Promotions are given as temporary positions. Many times they decide they do not want to make the position permanent, and you have to go back to your old job, even after 6 months or longer of being in the new position.

    Advice to ManagementAdvice

    WIth many directives changing frequently, it is important that leaders stay up to date on what employees jobs entail. Also, pay more attention to the middle performers, so they can become high performers. Too much energy is spent on people who consistently don't perform.

    Recommends
    No opinion of CEO
There are newer employer reviews for American Express

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