There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (1)

I enjoyed working for a strong global brand and gaining experience working with people all over the world.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Minneapolis, MN
Former Employee - Anonymous Employee in Minneapolis, MN
Recommends
Approves of CEO

Pros

strong global brand, opportunities to expand into other areas, competitive salaries and benefits, strong executive leadership

Cons

The company is not especially strong at creating an inclusive environment for remote employees. They put a lot of emphasis on being a progressive employer in this way, but their actions don't always match their words.

Other Employee Reviews for American Express

  1. great exposure

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    Great exposure to different kind of work

    Cons

    Pay not compatible to other companies. Management lacks the direction.

    Advice to Management

    na


  2. Helpful (6)

    Stressful

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Plantation, FL
    Former Employee - Customer Care Professional in Plantation, FL
    No opinion of CEO

    Pros

    Benefits are great! Vacation time given, exceeds any other place I've worked for, plus you can schedule an extra week you pay for through a salary deduction. You can schedule and manage your off time or sick time from home.

    Cons

    Micro managed beyond belief! You are constantly under a microscope. It doesn't matter if your performance was at the top for the last year or 2, or 5, it's all about your performance that month. If you don't reach your goals, you''re treated as if it's your 1st day on the job! It's all about the surveys sent in by the customers. Your performance is based on those surveys even if it was out of your control. If the customer notes that they were unhappy with a long wait time on the phone and gave a score that was less then"excellent," your performance for the month goes down. "Very good" on a survey WILL bring your score down! Anything less than a 9 or 10 on customer satisfaction, will also bring your numbers down for the month. Also, at times a survey is meant for someone else. Your team leader will listen to the phone calls with poor scores, and even if determined that you are the wrongful recipient of a survey, you are stuck with it. It cannot be removed from your stats. Basically, your goals are numbers driven and most of the time, out of your control.

    Advice to Management

    Please take the "very good" out of the surveys sent to the customer. Most people think "very good" is a great score. They don't realize it will impact the customer service rep's performance score. Also,stop basing the performance specifically on the survey scores. You know who the good employees are, you listen the the calls constantly! Look at the reason for the low scores. If the survey doesn't be long to the rep, or if the low score is out of their control, such as a long hold time, take those out of the rep's file.


There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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