There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Helpful (1)

Outstanding company and exceptional benefits, with an outstanding salary base.

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Travel Counselor in Tampa, FL
Current Employee - Travel Counselor in Tampa, FL

I have been working at American Express

Recommends
Recommends

Pros

Autonomy, accountability, financial rewards, benefits, company recognition, bonuses, satellite offices, on sight agents, worldwide opportunities, corporate name recognition.

Cons

No travel benefits and stressful.

Advice to Management

Increase employee incentives through financial renumeration as opposed to punishment for not following guidelines. Use positive reinforcement as opposed to negative. Do not allow agents who leave to retain their seniority if American Express purchases the travel agency they went to at the expense of the American Express agents who are loyal to American Express.

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  1. great exposure

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ

    I worked at American Express

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great exposure to different kind of work

    Cons

    Pay not compatible to other companies. Management lacks the direction.

    Advice to Management

    na

  2. Helpful (6)

    Stressful

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Plantation, FL
    Former Employee - Customer Care Professional in Plantation, FL

    I worked at American Express

    No opinion of CEO
    No opinion of CEO

    Pros

    Benefits are great! Vacation time given, exceeds any other place I've worked for, plus you can schedule an extra week you pay for through a salary deduction. You can schedule and manage your off time or sick time from home.

    Cons

    Micro managed beyond belief! You are constantly under a microscope. It doesn't matter if your performance was at the top for the last year or 2, or 5, it's all about your performance that month. If you don't reach your goals, you''re treated as if it's your 1st day on the job! It's all about the surveys sent in by the customers. Your performance is based on those surveys even if it was out of your control. If the customer notes that they were unhappy with a long wait time on the phone and gave a score that was less then"excellent," your performance for the month goes down. "Very good" on a survey WILL bring your score down! Anything less than a 9 or 10 on customer satisfaction, will also bring your numbers down for the month. Also, at times a survey is meant for someone else. Your team leader will listen to the phone calls with poor scores, and even if determined that you are the wrongful recipient of a survey, you are stuck with it. It cannot be removed from your stats. Basically, your goals are numbers driven and most of the time, out of your control.

    Advice to Management

    Please take the "very good" out of the surveys sent to the customer. Most people think "very good" is a great score. They don't realize it will impact the customer service rep's performance score. Also,stop basing the performance specifically on the survey scores. You know who the good employees are, you listen the the calls constantly! Look at the reason for the low scores. If the survey doesn't be long to the rep, or if the low score is out of their control, such as a long hold time, take those out of the rep's file.

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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