American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

 

A great experience - lot of personal and professional growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Director, Marketing in New York, NY
Former Employee - Director, Marketing in New York, NY

I worked at American Express

Pros

Great people, great career growth opportunities

Cons

Compensation should be more in line with comparable firms.

Advice to ManagementAdvice

Keep up the great work and innovation.

Recommends
Approves of CEO

1981 Other Employee Reviews for American Express (View Most Recent)

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  1.  

    Good place to work if money isn't your #1 goal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Director in New York, NY
    Current Employee - Marketing Director in New York, NY

    I have been working at American Express

    Pros

    Good opportunity to shape your own career
    Decent work/life balance, although it's been declining recently
    The company is filled with really smart people

    Cons

    Who you know is more important than what you know
    Salaries are significantly lower than other similar businesses (i.e. Chase or Citi)
    Technology-wise, the company feels very old.

    Advice to ManagementAdvice

    Spend more to upgrade your systems. It may not help the stock price in the short term, but it definitely will have beneficial effects in the longer term.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    The combined RLA/Dart (Responsible Lending Action Team and Dart (Deceased Account Resolution Team) Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Phoenix, AZ
    Current Employee - Customer Care Professional in Phoenix, AZ

    I have been working at American Express full-time (more than 5 years)

    Pros

    Team Members are friendly and will assist you with questions and will always help you.

    Cons

    Stressful, unrealistic expectations by management, low pay, and low paying incentives. In the RLA segment under the Account Services (Credit) Department we are expected to deliver negative information to card members such as why we lowered their credit limit or cancelled their Amex account but do it in a way so that we may get a possitive T-Bass (Employee Survey e-mailed to the card members we interacted with). This segment (RLA/Dart) pays the least in incentives. The way raises work (raises are rated 1, 2 or 3 with "1" being the best. is that the Company will only allow a certain small percentage to get a "1," and then there is another percentage that will be rated as "2." Finally there is the percentage that will be rated as "3." So, if there are a number of employees in a segment who are all about equal, the team leaders get together and plead their case as to who should be rated as "1,"

    Advice to ManagementAdvice

    Management needs to pay closer attention to the RLA/Dart Team. Because we don't collect money as the other segments in Credit due, we deserve just as much respect along with better pay and incentives.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for American Express

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