American Express

  www.americanexpress.com
  www.americanexpress.com
There are newer employer reviews for American Express

5 people found this helpful  

Great for the resume, but increasingly more political

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Marketing Manager in New York, NY
Current Employee - Senior Marketing Manager in New York, NY

I have been working at American Express full-time (more than 5 years)

Pros

- Looks great on your resume and you will often receive headhunter calls (though many employees come back)
- Fellow employees are usually very smart and well educated, but rarely overly competitive or rude
- Relatively easy commute if you live in Manhattan;
- Jobs are fairly clear in responsibilities and narrowly focused, so you can develop deep expertise in a subject
- In most cases, you have to take all of your vacation (use it or lose it) within the year
- Lots of non-financial resources to leverage (local discounts, on-site gym & medical center, online financial planning) that you'd expect froma big company
- 6 month Global Rotation Program, Externships with Small Businesses, and many other volunteer opportunities (consulting, board service, Junior Achievement, etc) all encouraged and supported
- Not a stickler on face time as you can be pretty flexible in working arrangements (working from home, coming in late/leaving early for valid reasons)
- Work/life balance is what you determine it to be - usually you can get out by 6-7pm each day and not be expected to log-in from home unless you're really trying to move ahead quickly
- Feels like a smaller company given culture is relationship driven and people rotate often

Cons

- Pay lower than direct competitors and can vary wildly between employees doing the exact same job
- Tons of processes and redundancy with little training other than baptism by fire
- Pre-Amex experience is not really valued and not a lot of focus on external competition
- Poor performers at all levels and out of touch senior leaders are retained and rarely asked to leave
- MBA hires aren't treated consistenly at all; some move up to director in 2-3 years and others get stuck in multiple rotations.
- There are no clear rules regarding performance management or promotion - ratings are simply based on having 1 big (and often heavily self-promoted) accomplishment and being well liked rather than comparison of standard metrics; analysts and managers rotate to new positions based somewhat on ratings and interview performance, but who gets the job/promotion is based more on what more senior employees do behind the scenes aka "informal sponsorship" - putting in phone calls/e-mails, vouching for your skills aka "likeability". This has led to a lot of frustration, particuarly on who gets promoted to Director and Vice President. You can have more years of experience at Amex and "stellar" performance reviews but others are hired because of personal connections they've developed - and the company does not apologize for it
- May be difficult finding a balance of time to network with employees and getting your actual work done

Advice to ManagementAdvice

- Make talent assessments/succession planning for promotion-ready managers and directors much clearer
- Weight sponsorship less heavily than past performance when making promotion decisions as you easily overlook strong talent
- Stop hiring so many external consultants who get all of their ideas from internal employees
- If/when the economy improves, employee retention will be much harder to maintain

Recommends
No opinion of CEO

2032 Other Employee Reviews for American Express (View Most Recent)

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  1. 1 person found this helpful  

    Not what they make it appear to be during orientation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Lauderdale, FL
    Current Employee - Customer Service Representative in Fort Lauderdale, FL

    I have been working at American Express full-time (less than an year)

    Pros

    Great pay Ok benefits Diversified atmosphere

    Cons

    Upper Management won't take ownership of their faults, very political company

    Advice to ManagementAdvice

    Own up to your mistakes!!!

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    Some interesting work, low pay, way too much offshore and outsourcing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Technical Architect in New York, NY
    Current Employee - Lead Technical Architect in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    It's a large company with a lot of interesting technology. Looks good on your resume. Thats a good thing because you will always be thinking about leaving.

    Cons

    So many internal services are outsourced that it is very difficult to get anything done well or in a reasonable period of time. It is frowned upon to mention this. I've really never seen anything like it.
    Low salaries. Extensive offshoring means US salaries are driven down and quality of work for offshore is much lower than most onshore. But it's cheap which is all anyone seems to care about.
    It's never hit me but there are often reorgs with good people losing their jobs for no apparent reason. This makes everyone nervous whenever there is a change and alot of people always have one eye on the next job as a result.

    Advice to ManagementAdvice

    I'm quite sure management is not interested in my advice or most other employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for American Express

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