American Express

www.americanexpress.com
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1 person found this helpful  

Long Career At American Express

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director, Business Development in New York, NY
Current Employee - Director, Business Development in New York, NY

I have been working at American Express full-time (more than 8 years)

Pros

Lots of opportunities to grow your career. Lots of flexibility to find the right role for your long term objectives. Promotions are merit based. Work life balance is exceptional. Core credit card business is exceptionally well run.

Cons

Huge corporate bureaucracy and meeting based culture means getting things done is challenging. Pay is below competition and longevity at American Express means your pay will fall significantly below your peers, thus poaching from top banks is rampant

Recommends
Positive Outlook
Approves of CEO

2184 Other Employee Reviews for American Express (View Most Recent)

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  1.  

    Great Company Great Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Atlanta, GA
    Current Employee - Vice President in Atlanta, GA

    I have been working at American Express full-time (more than 10 years)

    Pros

    It is a great company with good work life balance. The senior leadership is really nice. The benefits are decent and we get a lot of time off which is great. You can move around the planet which I have been able to do. Finally, you can have multiple careers in sales, marketing and finance if you so wish too which keeps things interesting.

    Cons

    It can be a little too NY centric in Senior Management which can limit careers for those living in other large cities. Also the benefits while OK could be better especially medical and dental. Also some of the more recent acquisitions have not been the best and we are dealing with those issues now.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Great place to work still, but declining culture/morale due to institutionalized politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at American Express full-time (more than a year)

    Pros

    - Bright people
    - Fantastic brand
    - Great new President in Consumer services
    - Sincere focus on community involvement
    Top notch people work here. Smart, bright. Capable. Well educated. Beyond that, the brand is one that everyone should be proud to be associated with. Great name to have on the resume. Fantastic location.

    Cons

    - Declining morale within Consumer Services
    - Disappointing politics, passive aggressive nature culture
    - Focus on 'perception' rather than 'results driven'
    New President within Consumer Services has created a needed spark, with an encouraging and unique mantra. However, many of the same leadership remains as before - and a significant culture change is impossible with the majority of same leadership in place. The politics has simply shifted focus from what mattered before, to what matters now according to the new President. A lot of great talent looking outside company. It's a shame, as I believe the company's advantage has always been its people.

    Advice to ManagementAdvice

    Enforcing a radically new culture is impossible with the same leadership in place. This is hardly a case study not seen by any MBA student. Selecting/promoting current leadership who embodies the ideals sought is the first step. But the second step is pushing aside the majority of the leadership who does not, and the politics that come with it. Hard decisions await, but on precipice of radical industry shift - change is needed both in vision and the people there to execute it with the new culture that would be required.

    Recommends
    Neutral Outlook
    Approves of CEO
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